Shift Supervisor

Company Overview:

Red Robin is a popular and vibrant restaurant chain known for its lively atmosphere, famous steak fries, and delicious burgers. Our team is made up of energetic, friendly individuals dedicated to providing exceptional dining experiences for our guests. At Red Robin, we focus on creating a culture of hospitality that exceeds expectations while offering opportunities for career growth and personal development.

Role and Responsibilities:

As a Shift Supervisor at Red Robin, you will oversee daily operations during mid and closing shifts, under the supervision of exempt management. You will be responsible for maintaining operational standards, leading the team, and delivering outstanding customer service. Your duties will include:

• Managing daily activities during mid and closing shifts, ensuring the smooth operation of the restaurant.
• Ensuring guest satisfaction, maintaining restaurant cleanliness, and upholding food quality standards.
• Providing leadership and guidance to team members, organizing schedules, and assigning tasks.
• Enhancing guest experiences and supporting initiatives aimed at optimizing profitability.
• Fulfilling various hourly positions as needed to support the team.

Qualifications and Experience:

• Must be at least 21 years old.
• At least one year of experience in a full-service restaurant preferred.
• Proven commitment to maintaining cleanliness, food quality, and excellent customer service standards.
• Ability to manage team dynamics and provide effective leadership.
• High school diploma or equivalent required; some college coursework preferred.
• A passion for hospitality and supporting the growth of team members.
• Strong communication skills, leadership abilities, and conflict resolution skills.
• Competency in applying basic math to business situations, financial reporting, and decision-making processes.
• Basic computer skills.
• Flexible availability, including nights, weekends, and holidays.
• Reliable transportation.
• ServSafe Certification preferred.

Compensation and Benefits:

• Flexible work schedules.
• 50% discount on Red Robin meals and a 25% discount for your family members.
• Bonuses for successful team member referrals.
• After one year of service and maintaining a 20-hour workweek, employees are eligible for the Employee Stock Purchase Program.
• Health, vision, dental, accident, critical illness, and hospital indemnity insurance options available for employees aged 18 and over.
• Employees 21 and older who have worked for at least one year and a minimum of 1,000 hours annually are eligible for a 401(k) plan with a company match up to 4%.
• Paid Time Off (PTO) accrual of 0.0192 hours for every hour worked after one year of service and 35 hours per week.

About Red Robin:

Red Robin Gourmet Burgers and Brews is known for its fun, casual atmosphere and high-quality burgers, served alongside our famous steak fries. Our team is passionate about providing exceptional service and creating a positive, inclusive environment. We believe in promoting from within, offering career growth opportunities for our employees. Join Red Robin, where we focus on great food, great service, and making lasting memories for our guests every day!

FAQ's:

Q) Does Red Robin hire for full-service dining roles?

A) Yes, positions support table-service restaurant operations.

Q) Are refill-focused service standards required?

A) Yes, attentive table service is a key responsibility.

Q) Do kitchen roles handle made-to-order burgers?

A) Yes, kitchen staff prepare customizable menu items.

Q) Are family-dining environments emphasized?

A) Yes, locations cater to family dining experiences.

Q) Does Red Robin use team-based service models?

A) Yes, servers and support staff coordinate closely.