Service Manager

Service Manager

Job Summary of Service Manager:

The primary duty is to guide a restaurant team in delivering excellent customer service, optimal operational performance, and revenue growth. The role requires enforcing brand guidelines, franchisee protocols, and applicable regulations while fostering a constructive and efficient work atmosphere.

Job Duties and Responsibilities of Service Manager:

• Guide the everyday running of the restaurant to accomplish goals related to performance, sales, and quality of service.
• Cultivate and nurture a guest-focused ethos that underscores the importance of providing top-tier service.
• Train and coach team members to upgrade their skill sets and maximize their effectiveness in the workplace.
• Examine guest reviews and create action steps to drive enhancements.
• Articulate the restaurant's goals, strategies, and accomplishments to the team in a clear manner.
• Launch original product offerings, promotional endeavors, and tasting campaigns.
• Manage budget conformity, cash operations, and operational protocols based on the franchisee's standards.
• Guarantee the standardized execution of brand requirements, recipes, and operational procedures.
• Bring in, contract, initiate, and advance individuals in a restaurant workforce.
• Assess and appraise employee performance, providing positive feedback for development.
• - Help team members develop their skills to enhance sales effectiveness, improve profitability, and increase guest satisfaction.

Qualifications and Experience of Service Manager:

• Previous involvement in leading teams in retail, restaurant, or hospitality sectors.
• Essential computer literacy alongside effective verbal and written communication proficiencies.
• Gaining expertise in financial management and developing a solid foundation in mathematics.
• College degree preferred.
• Competence in leading a team amidst a rapid-paced, customer-driven environment.

Benefits of Service Manager:

• Competitive hourly pay.
• PTO is a form of compensation that gives employees flexibility in managing their time away from work.
• Company staff enjoy exclusive discounts on goods available for purchase.
• The employer contributes to medical insurance plans for their staff.

About Baskin Robbins:

Baskin Robbins is a top-tier international brand specializing in ice cream and frozen desserts, dedicated to offering delightful experiences for its clientele. The company underscores the importance of teamwork, exceptional service, and operational efficiency, all while creating a nurturing environment for the professional development of its team members.

FAQ's:

Q) Does Baskin Robbins hire for customer-facing dessert service?

A) Yes, most roles involve direct customer interaction.

Q) Are employees trained in portion control?

A) Yes, proper scooping and serving sizes are emphasized.

Q) Is product knowledge important?

A) Yes, staff should understand flavors and seasonal offerings.

Q) Does the job involve freezer and cold storage work?

A) Yes, handling frozen products is routine.

Q) Are evening and weekend shifts common?

A) Yes, peak hours are typically evenings and weekends.