Customer Service Specialist

At Chick-fil-A, the Back of House Team Member role is more than just a job; it's an opportunity. In addition to working directly for an independent Owner/Operator, Back of House Team Members gain life experience that goes far beyond serving a great product in a friendly environment. They are responsible for providing an exceptional dining experience for everyone they serve each day and for ensuring all guests receive signature Chick-fil-A service and food.Position Type: Full-time and Part-time Our Benefits Include: A fun work environment where you can positively influence othersFlexible scheduling (and closed on Sundays)Learning first-hand from an experienced Operator and Restaurant LeadersIntentional growth and development to help you reach your professional goalsScholarship opportunitiesCompetitive payBack of House Team Member Responsibilities: Prepare, cook, assemble, and present food safely, quickly and efficiently, meeting Chick-fil-A standardsBe knowledgeable of the assignments for all kitchen stations, including fries, breading, assembling, boards, and food prepStock kitchen inventory as neededKeep the kitchen neat, clean and orderly at all timesKeep up-to-date with new products rolled out by Chick-fil-AWork safely around kitchen equipment and report any maintenance issues to LeadershipMaintain personal knowledge by completing in-house training and stay up-to-date on any changesComplete all opening or closing tasks as assignedAdhere to Chick-fil-A rules and dress code at all timesOther duties as assignedQualifications and Requirements:Consistent and reliableCheerful and positive attitude Loves serving and helping othersCustomer service orientedStrong interpersonal skills Detail-oriented Able to multi-task Works well independently and in a team environmentBe willing and able to work a flexible scheduleHave the ability to lift and carry 25 pounds on a regular basisHave the ability to stand for long periods of timeMost Chick-fil-A Restaurants are operated by independent franchised business ownerswho make all their own employment decisions and are responsible for their owncontent and policies.Working at a Chick-fil-A restaurant is more than a job - it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

FAQ's:

Q) Does Chick-fil-A emphasize hospitality-based hiring?

A) Yes, guest interaction is a core hiring focus.

Q) Are roles structured around front-of-house and back-of-house teams?

A) Yes, responsibilities are divided between service and kitchen teams.

Q) Is faith-based culture part of employment?

A) Work culture reflects company values but roles are open to all applicants.

Q) Are leadership roles location-operator driven?

A) Yes, individual operators manage leadership hiring.

Q) Are Sunday closures consistent across all locations?

A) Yes, restaurants are closed on Sundays.