Bar Support Associate

Description:

The Bar Support Associate at Dave & Buster's plays an indispensable role in ensuring a high-quality guest experience by providing critical support to the bar and entire front-of-house team. This position requires active interaction with patrons, managing beverage and food orders, executing financial transactions accurately, and generally facilitating seamless service. As a crucial member of the crew, the Associate helps foster an exciting, high-energy atmosphere by consistently delivering the optimal blend of entertainment, dining, and drinks.

Qualifications:

• Proven capability in operating the point-of-sale system (e.g., Micros), including accurately processing various payment types, managing cash floats, and reconciling all transactions at the end of the work period.
• Exceptional verbal communication skills in English are mandatory for clear guest engagement and internal team collaboration.
• Candidates must be at least 18 years of age.
• A natural ability to connect with guests, generating genuine enthusiasm for the full Dave & Buster's experience.

Benefits:

• Dave & Buster's extends an attractive benefits package to eligible personnel, which may include health, dental, and vision insurance, a 401K retirement savings plan, COMPLIMENTARY GAME PLAY, and additional perks.

Responsibilities:

• Deliver exceptional service to all guests, crafting a memorable visit that merges games, food, and beverages within a setting designed for maximum fun.
• Promptly notify the assigned manager or supervisor of any operational malfunctions or significant issues that arise.
• Act proactively to resolve or correct service problems, or recommend effective solutions when necessary.
• Maintain an inviting and positive energy for both customers and colleagues.
• Diligently comply with all corporate standards pertaining to food and beverage hygiene and sanitation protocols.
• Be fully responsible for a personal cash bank, guaranteeing all financial activities are exact by using card machines correctly, providing precise change, and keeping an appropriate stock of currency.
• Strictly follow all established guidelines for responsible alcohol service, prioritizing intoxication prevention and judicious management of intoxicated customers.
• Observe guest interactions and recognize situations that necessitate escalation to management.
• Greet all seated guests with immediate and genuine warmth.
• Accurately take and submit guests' food and drink selections.
• Maintain comprehensive knowledge of the entire menu to confidently address inquiries regarding meal preparations and drink ingredients.
• Rapidly and correctly enter orders into the Micros system, applying all required modifications and charges.
• Ensure every served item is presented well and assist in delivering trays to appropriate tables or other dining zones as required.
• Execute duties swiftly and effectively, consistently upholding the operational philosophy of “Full hands in, Full hands out.”
• Assist in setting up and breaking down areas for special events and parties.
• Support in clearing and sanitizing tables as the pace of business dictates.
• Offer assistance to fellow staff members whenever needed or required by business volume.
• Be accountable for all sales processed under personal Micros credentials and reliably complete all assigned side duties at the beginning and conclusion of the shift.
• Engage enthusiastically in sales-boosting promotions and contests to elevate sales and brand exposure.
• Adhere to exact portioning guidelines to ensure cost control while maximizing guest delight.
• Ensure continuous guest satisfaction by conducting timely check-ins, maintaining drink levels, removing empty dishes, pre-bussing, and rapidly addressing all guest requests.
• Keep the assigned work zone clean and orderly, properly setting up and dismantling service stations.
• Collaborate effectively with all team members to promote a positive, high-performing, and efficient workplace environment, contributing to strong team morale.
• Must possess strong, persuasive communication to build excitement about the D&B experience.
• Actively listen to comprehend guest needs and orders, and communicate clearly both verbally and via the Micros system with customers and the team.
• Comply with the mandated uniform standards, maintaining a professional, neat, and clean appearance at all times.
• The physical demands described here are representative of those that must be met to successfully execute the fundamental tasks of this role.
• Reasonable accommodations may be possible for individuals with disabilities to perform essential job functions.
• In performing this role, the team member will frequently be expected to:
• Be available to work varied shifts, including days, evenings, and weekend hours.
• Work within a high-volume, dynamic setting with significant background noise.
• Be able to manage written notes and follow instructions.
• Lift and move items up to 30 pounds.
• Move throughout the facility and stand for long periods without sitting.
• Walk or stand for the entire scheduled shift.
• Frequently engage in reaching, bending, and stooping motions.
• The statements provided above are meant to outline the general scope and nature of the work performed by those in this position.
• Focus relentlessly on delivering a premier customer experience via the optimal fusion of beverages, food, and entertainment.
• Maintain transparent and open communication with the immediate supervisor regarding all significant operational issues or concerns.

FAQ's:

Q) Does Dave & Buster’s hire for both entertainment and dining roles?

A) Yes, jobs support arcade operations and food service.

Q) Are game floor attendants separate from servers?

A) Yes, arcade and restaurant roles have different responsibilities.

Q) Do employees handle large group events?

A) Yes, private parties and corporate events are common.

Q) Is cash handling part of arcade roles?

A) Yes, some positions manage game cards and payments.

Q) Are weekend evenings peak working times?

A) Yes, weekends are the busiest periods.