Food Counter Attendant

Chick-fil-A

Ardsley, NY, 10502

Other

5 September 2026

Guest Experience Team Member

The Guest Experience Team Member is the face and energy of our drive-thru, responsible for creating memorable and personalized guest interactions. This role is solely focused on hospitality greeting, engaging, and building meaningful connections with every guest.

The TM leads a culture of elevated guest experience, takes ownership of experience-based metrics (including CEM and celebrations), and sets the standard for intentional, high-energy hospitality across the team.

Ideal Candidate

We're looking for a natural performer someone energetic, outgoing, and confident who thrives on engaging with people. The ideal candidate can stay fully present with each guest, bring consistent high energy, and turn everyday interactions into memorable experiences.

They take initiative, own the guest experience, and love being the face of hospitality.

Key Responsibilities

Greet and engage every drive-thru guest with enthusiasm and authenticity
Learn guest names, preferences, and create repeat recognition moments
Initiate celebrations (birthdays, milestones, special events) when appropriate
Create wow moments that guests remember and share
Maintain high, consistent engagement energy for each individual guest
Take full ownership of Drive-Thru Experience metrics
Track and improve CEM scores and guest feedback related to hospitality
Lead initiatives that elevate guest experience
Communicate guest insights and experience opportunities to leadership
Model elevated hospitality standards for the team
Help inform and inspire team members toward a hospitality-first culture

Qualifications

Outgoing, energetic, and confident personality
Strong presence and natural performer qualities
Ability to stay highly engaged for extended periods
Exceptional communication skills
Creative mindset with initiative
Emotionally intelligent and guest-focused
Reliable attendance and professionalism

Physical Requirements

Stand and walk for extended periods
Lift up to 50 lbs
Comfortable working outdoors and in various weather conditions

Benefits

Flexible schedule
Employee discount

FAQ's:

Q) Does Chick-fil-A emphasize hospitality-based hiring?

A) Yes, guest interaction is a core hiring focus.

Q) Are roles structured around front-of-house and back-of-house teams?

A) Yes, responsibilities are divided between service and kitchen teams.

Q) Is faith-based culture part of employment?

A) Work culture reflects company values but roles are open to all applicants.

Q) Are leadership roles location-operator driven?

A) Yes, individual operators manage leadership hiring.

Q) Are Sunday closures consistent across all locations?

A) Yes, restaurants are closed on Sundays.