Restaurant Supervisor

Restaurant Supervisor

Job Summary:

Ensuring that each customer's experience meets or exceeds expectations is a primary responsibility of the Team Leader. They oversee team member performance and ensure tasks are carried out in accordance with company standards. Additionally, the Team Leader is focused on maintaining excellent customer service, supporting operational responsibilities, and engaging in a skills development program aimed at advancing careers within Whataburger.

Responsibilities:

Leadership and Communication

• Defends and enhances the Whataburger Brand reputation indefinitely.
• Communicates with management about the inability to show up for work as expected.
• - Is present at all compulsory meetings and training sessions.
• Brings up problems that exceed the Team Leader's control to the Manager currently in charge.
• Strives to cultivate a more effective personal leadership style to optimize performance levels.

People

• Whataburger's focus on Pride, Care, and Love underscores its family-oriented values
• Enhances skills through regular performance appraisals.
• Consistently enforces corporate rules and regulations in a fair manner.
• Maintains professional affiliations with the entire team.
• Encourages questions and enhances competency through real-time coaching interventions.
• Examines the performance of team members and pinpoints areas where training could be valuable.
• Provides positive reinforcement in a nurturing manner.
• Demonstrates leadership through daily actions, serving as a role model for those around them.

System

• Supports with administrative functions like cash documentation, inventory reviews, and modifications to payroll transactions.
• Conducts operational duties as needed, serving as a model employee during work hours.
• Ensures that all goods are prepared according to quality protocols and are dispatched within the specified service time requirements.
• Oversees the Drive-Thru service flow to maintain timely customer assistance.
• Maintains the visual aesthetics of the restaurant in accordance with Whataburger's guidelines consistently.
• Advocates for effective customer communication within the team.
• Confirms that all tasks are performed in accordance with the specified policies and procedures.
• Generates shift documentation to share essential updates with management and other leaders.
• Maintains the safe functioning of equipment within the parameters set by the company.

Customer

• Guarantees that clients receive their orders promptly and are satisfied with their experience.
• Upkeeps the appearance of the eatery to uphold a positive brand image.
• Resolves customer issues in accordance with company policy and focuses on ensuring customer happiness.

Finance

• Demonstrates responsible stewardship of company resources.
• Maintains compliance with corporate cash handling policies while prioritizing meticulousness.
• Keeps track of cash operations and ensures inventory control measures are in place.
• Oversees the cash deposit preparation and maintains responsibility for the change fund.
• Supervises expenditure on labor and food to optimize performance throughout shifts.

Physical Requirements:

• Applicants should be capable of lifting weights that do not exceed 50 pounds.
• Competence to be on foot for the entirety of the shift.
• Ability to reach, bend, stoop, lift, shake, stir, pour, carry, and push.
• Consistent exposure to water, cleaning solutions, and food items.
• Frequent handwashing.

Key Performance Indicators:

• Shows commitment to organizational goals by effectively collaborating with team members.
• Meets objectives and finishes projects as outlined by management.
• Supports the idea of all team members working together harmoniously.
• Shows readiness to receive feedback for personal advancement in a professional setting.
• Manifests a resolute commitment to the triumph of the restaurant and manages a reasonable workload.

Benefits:

• Competitive weekly pay.
• Referral bonus program.
• Flexible schedule options.
• Possibilities for development and progression in one's career path.
• Tuition reimbursement program.
• Discounted meals.
• Service awards.
• Scholarship program.
• The Whataburger Family Foundation extends aid to those encountering hardships with their grant assistance program.
• Chaplain service.
• Paid vacations.

About Company:

Whataburger is a well-established fast-food brand celebrated for its dedication to providing outstanding service and tasty menu options. We are focused on providing pathways for advancement and evolution to all our team members, fostering a culture that promotes individual growth and empowers individuals to make a significant difference on a consistent basis.

FAQ's:

Q) Does Whataburger hire for overnight restaurant operations?

A) Yes, select locations operate overnight and hire staff specifically for late-hour service.

Q) Are employees assigned fixed stations during shifts?

A) Yes, team members may be assigned to designated stations per shift.

Q) Is drive-thru service a primary job function?

A) Many roles focus heavily on drive-thru order accuracy and speed.

Q) Does Whataburger offer leadership-in-training roles?

A) Yes, leadership tracks are available for experienced team members.

Q) Are holidays considered peak working days?

A) Yes, holiday availability may be required at some locations.