Kitchen Assistant Manager

Company Overview:

Wingstop is known for its bold flavors, energetic work culture, and commitment to serving world-class food experiences. The Kitchen Assistant Manager plays a vital leadership role, supporting the management team to maintain operational excellence, culinary consistency, and exceptional service quality. This role focuses on leading kitchen operations, coaching staff, and ensuring every guest enjoys the signature Wingstop flavor that defines the brand worldwide.

Role and Responsibilities:

As a Kitchen Assistant Manager at Wingstop, you will work alongside the management team to oversee all aspects of kitchen operations, ensuring product quality, team performance, and compliance with food safety standards. This leadership role involves training, scheduling, and supporting staff to create a seamless and efficient back-of-house operation.

• Champion exceptional guest experiences by promoting teamwork and maintaining high service standards.
• Collaborate with management to oversee kitchen operations, food preparation, and product consistency.
• Assist in hiring, training, and mentoring kitchen team members while fostering a positive and productive work environment.
• Ensure adherence to Wingstop's food safety, health, and sanitation policies.
• Support the management team with administrative duties including scheduling, payroll, inventory management, and performance evaluations.
• Assist with receiving inventory, maintaining stock levels, and monitoring ingredient freshness and quality.
• Coordinate and participate in opening and closing procedures, including cash reconciliation and end-of-day reporting.
• Contribute to executing local marketing and promotional activities as directed by management.
• Lead by example through accountability, professionalism, and a strong commitment to operational excellence.

Leadership Values and Core Competencies:

• Servant Leadership: Prioritize the needs of guests and team members, demonstrating humility, compassion, and a willingness to help others succeed.
• Ownership Mentality: Take full responsibility for assigned duties and maintain a proactive, solutions-focused approach to challenges.
• Authentic Connection: Build strong, trust-based relationships with staff and guests through open communication and consistent leadership.
• Operational Focus: Display strong organization, time management, and attention to detail to ensure smooth operations.
• Continuous Improvement: Demonstrate adaptability, eagerness to learn, and commitment to personal and team growth.

Required Skills and Experience:

• High school diploma or GED required; further education preferred.
• 13 years of supervisory experience in a restaurant, retail, or hospitality environment.
• Proven ability to lead, train, and inspire team members to deliver top performance.
• Strong verbal and written communication skills with an emphasis on teamwork and motivation.
• Proficient in Microsoft Word, Excel, and Outlook, with the ability to learn new systems quickly.
• Excellent organizational, multitasking, and problem-solving skills.
• Ability to uphold food safety, quality assurance, and operational standards consistently.

Work Availability:

• Full-time position requiring a minimum of 42 hours per week during regular business periods.
• Availability to work flexible shifts, including mornings, evenings, weekends, and holidays.
• Extended hours may be required during peak business seasons to support operations.

About Wingstop:

Founded in 1994, Wingstop has become a global leader in the restaurant industry, renowned for its signature flavors, fresh wings, and dedication to customer satisfaction. With a mission to “Serve the World Flavor,” Wingstop continues to expand while maintaining its focus on quality, community, and innovation. The company fosters an inclusive and growth-driven culture that empowers every team member to succeed. Joining Wingstop means becoming part of a passionate team that values excellence, teamwork, and creating memorable guest experiences with every meal.

FAQ's:

Q) Does Wingstop specialize in takeout and delivery service?

A) Yes, most locations focus on off-premise orders.

Q) Are sauce preparation duties part of the job?

A) Yes, employees prepare and apply sauces to orders.

Q) Is kitchen timing coordination important?

A) Yes, order timing must align with delivery and pickup windows.

Q) Are fryer operations a primary responsibility?

A) Yes, many kitchen roles involve fryer station management.

Q) Does Wingstop operate smaller restaurant footprints?

A) Yes, stores typically operate in compact layouts.