Front Desk Host

Job Summary of Front Desk Host:

The role of an IHOP Front Desk Host entails welcoming and seating guests with a warm demeanor and contributing to the efficient organization of guest traffic flow within the restaurant. The Front Desk Host position requires a balance of exceptional technical skills and interactive capabilities to manage various responsibilities, including taking and delivering food and drink orders. Beyond task execution, the restaurant highly values delivering top-notch customer service; thus, Front Desk Hosts are responsible for conducting financial transactions. A proficient Front Desk Host should focus on ensuring guests gratification by displaying friendliness, politeness, adaptability, and dependability. Moreover, an ideal candidate is characterized by their adeptness in problem-solving and their collaborative nature within a team environment.

Responsibilities of Front Desk Host:

• Addressing, arranging seating, and ushering visitors.
• Holds the door ajar to facilitate the entrance and exit of guests.
• Meeting the specific demands of guests by providing amenities like boosters, highchairs, and solutions for disabilities.
• Protocol for handling takeout and delivery orders effectively
• Successfully handling the waitlist when the restaurant is busy can be achieved by implementing strategies that prioritize efficient seating and customer satisfaction
• Giving recommendations for the menu along with additional information.
• Providing suggestions for extra products when relevant.
• Inputting orders through software interfaces, physical order tickets, or memorized information.
• Sending clear instructions regarding the order to the kitchen staff.
• Timely provision of food and drinks for external clientele.
• Providing monetary transfers and retrieving obligations.
• The cleanliness and maintenance of the restaurant play a significant role in attracting and retaining customers
• Offering unparalleled customer satisfaction is key to creating a remarkable customer journey.
• Receiving requests and packaging meals and drinks.
• Offering guidance to diners in choosing dishes that align with their tastes.
• Ensuring a superb customer experience.

Qualifications of Front Desk Host:

• Prior experience as a Front Desk Host is a plus.
• Must showcase teamwork and communication skills.
• Must be able to handle money transactions responsibly.
• Must be able to multitask and act quickly.
• Must be flexible and ready to work in shifts.
• Must be a team player.

Benefits of Front Desk Host:

• Competitive Pay
• Flexible Hours
• Extensive Training
• Real Advancement Opportunities

FAQ's:

Q) Does IHOP hire for breakfast-centric service?

A) Yes, breakfast is a primary focus.

Q) Are griddle cooking roles available?

A) Yes, cooks handle pancakes and breakfast items.

Q) Do servers manage high table turnover?

A) Yes, table pacing is important during peak hours.

Q) Are overnight shifts offered at some locations?

A) Yes, select restaurants operate 24 hours.

Q) Is early morning availability important?

A) Yes, opening shifts are common.