Game Support Assistant

Description:

Dave & Buster's is the premier destination for food, drinks, and entertainment. We are seeking a dynamic and experienced leader to oversee the entire Game and Technical Operations section, known as the Midway. The Game Support Assistant will function as a key manager, directing technical support, guest experience, and overall arcade efficiency. You will be instrumental in driving technical performance and guest satisfaction within a high-volume, exciting environment.

Qualifications:

• Possesses a deep enthusiasm for operating within a fast-paced, combined dining and entertainment venue.
• Demonstrates exemplary communication skills with team members and guests, fostering an energetic and positive atmosphere.
• Excels in achieving immediate, positive results and resolving issues swiftly.
• Is driven by improving the customer journey and motivating the staff to perform at peak levels.
• Consistently meets and surpasses operational goals and targets.
• Capable of managing high-traffic business days while maintaining a physically active role and extended work schedule (approximately 50 hours weekly).
• A proven ability to manage both macro-level strategies and micro-level operational details of the business.
• Must be 21 years of age or older.
• A minimum of 5 years in a managerial role within the Restaurant, Hospitality, or Technical Services sector.
• Competence in controlling labor expenditure and the cost of goods sold.
• Strong grasp of business operations and financial acumen.
• A talent for guiding a team to deliver unparalleled guest experiences.
• Availability to work during peak times, including nights, weekends, and all holidays.
• Comfortable working in an energetic, loud environment with numerous distractions.

Benefits:

• Highly competitive compensation package.
• Eligibility for a Quarterly Performance-Based Bonus.
• Comprehensive Medical, Dental, Vision, and Long & Short-term Disability coverage.
• Access to an Employee Assistance Program for support.
• Participation in the Buster's Legacy Fund (Financial support for team members facing hardship).
• 401K retirement savings plan with company match.
• Complimentary meals during shifts.
• Unlimited free gameplay.
• Structured management hierarchy with multiple leaders present per shift.
• Engaging and enjoyable workplace culture.
• Clear pathways for professional advancement and career expansion.
• Dual brand organization (Dave & Buster's and Main Event) offers enhanced growth potential.

Responsibilities:

• The Game Support Assistant will exercise broad leadership, supervision, and strategic direction over Midway/Game Support operations, implementing operating standards to boost technical efficiency and guest satisfaction under the General Manager's direction.
• Cultivate positive staff relationships, delegating duties effectively and building strong team morale.
• Evaluate performance metrics and create strategic initiatives to maximize revenue and manage expenses, aiming to meet or surpass financial projections.
• Oversee the successful implementation of all team training and development programs.
• Ensure adequate staffing levels and managerial coverage for the Midway area to meet business demands and optimize the customer experience.
• Guarantee a world-class guest experience is consistently delivered through the seamless integration of games, dining, and beverage offerings.
• Uphold the highest standards of safety and security for all patrons and personnel.
• Commit to perpetual improvement of operational execution through keen attention to detail and adherence to established technical and service protocols.

FAQ's:

Q) Does Dave & Buster’s hire for both entertainment and dining roles?

A) Yes, jobs support arcade operations and food service.

Q) Are game floor attendants separate from servers?

A) Yes, arcade and restaurant roles have different responsibilities.

Q) Do employees handle large group events?

A) Yes, private parties and corporate events are common.

Q) Is cash handling part of arcade roles?

A) Yes, some positions manage game cards and payments.

Q) Are weekend evenings peak working times?

A) Yes, weekends are the busiest periods.