Game Room Technician

Description:

Game Room Technician at Dave & Buster's. This role involves maintaining the optimal operational state of all amusement equipment and ensuring a superior guest experience in the Midway area. Technicians are vital to the successful running of the entertainment venue by performing both proactive and reactive maintenance on a variety of electronic and mechanical games, simulators, and technical systems. They are also frontline support, actively assisting guests to ensure maximum fun and playability throughout the facility.

Qualifications:

• Possess a highly positive and sociable demeanor, with the ability to maintain a welcoming attitude across varied shifts including daytime, evenings, and/or weekends.
• Demonstrated capability to articulate information clearly and effectively to both patrons and internal colleagues.
• Must meet the minimum age requirement of 18 years old.

Benefits:

• Dave & Buster's provides an appealing benefits package for eligible roles, which includes options for health coverage (medical, dental, vision), 401K retirement savings, complimentary game play, and other perks.

Responsibilities:

• Midway Technicians or Gaming Support Staff are responsible for all general repair, upkeep, and preventative maintenance of the venue's assets, including amusement games, simulation units, and related technical gear.
• Proactively engage with patrons and continuously monitor the arcade floor to maintain perfect playing conditions at all times.
• Deliver an outstanding customer experience by combining top-tier dining, beverage, and gaming options in an environment designed for ultimate entertainment.
• Immediately inform the direct manager of any major issues or unusual circumstances and either take necessary corrective measures or propose alternative solutions.
• Ensure prompt, accurate assistance, manage wait times effectively, and relay important information to guests, teammates, and leadership as necessary.
• Enthusiastically welcome guests with a positive attitude while managing multiple duties.
• Acknowledge and greet all patrons upon their entry to the game area.
• Efficiently assist patrons by executing timely repairs and maintenance on amusement machines.
• Restock and secure ticket dispensers in redemption games, paying meticulous attention to securing all ticket inventory zones.
• Address all patron inquiries, provide necessary assistance, and offer recommendations when appropriate.
• Offer a pleasant farewell to departing guests, confirming satisfaction and extending an invitation for a return visit.
• Alert management immediately if a patron appears dissatisfied or unhappy.
• Manage the inventory, presentation, and security of merchandise in all storage areas.
• Perform merchandise counts during and after scheduled shifts, if applicable.
• Verify and replenish all necessary operational supplies.
• Ensure all designated work areas comply with company standards.
• Communicate any ongoing issues or areas needing attention to the Manager.
• Regularly inspect the cleanliness and organization of all Midway games.
• Confirm that all games are spotless and free of obstructions.
• Arrange and position displays strategically to enhance patron traffic and boost sales performance.
• Support the routine maintenance and organization of the technical workshop and storage facilities.
• Execute daily, weekly, monthly, and quarterly game maintenance procedures safely and effectively as directed by facility management.
• Assist with general facility maintenance tasks when instructed by management.
• Provide support to other team members as required.
• Foster and maintain strong, collaborative professional relationships with all company personnel to ensure a productive and positive working atmosphere that maximizes team member effectiveness and morale.
• The physical requirements outlined below are representative of what an individual must be able to handle to successfully execute the primary functions of this role.
• Reasonable accommodations will be considered to enable individuals with disabilities to perform these key functions.
• During the performance of these job duties, the team member will frequently be required to:
• Be available for scheduling during days, nights, and/or weekends as business demands.
• Work from an extension ladder.
• Operate in a noisy, high-energy environment with numerous distractions.
• Move around the facility and remain standing for extended durations.
• Record and document notes by hand.
• Lift and transport items weighing up to 30 pounds.

FAQ's:

Q) Does Dave & Buster’s hire for both entertainment and dining roles?

A) Yes, jobs support arcade operations and food service.

Q) Are game floor attendants separate from servers?

A) Yes, arcade and restaurant roles have different responsibilities.

Q) Do employees handle large group events?

A) Yes, private parties and corporate events are common.

Q) Is cash handling part of arcade roles?

A) Yes, some positions manage game cards and payments.

Q) Are weekend evenings peak working times?

A) Yes, weekends are the busiest periods.