Drink Service Associate

Description:

As a Drink Service Associate, you are a key player in creating exceptional Guest experiences, ensuring their visit to Dave & Buster's is both enjoyable and memorable. This role requires strong communication skills and a friendly, approachable personality as you prepare and serve drinks and engage directly with our valued Guests.

Nitty Gritty Details:

• Consistently provide outstanding Guest service by delivering a fantastic combination of drinks, food, and entertainment in an environment designed for maximum enjoyment.
• Keep your immediate supervisor informed of any issues or significant unusual events, taking prompt corrective action or suggesting alternative solutions.
• Deliver timely and efficient beverage service while effectively managing guest wait times and communicating necessary information to Guests, fellow Team Members, and Managers.
• Greet Guests with a warm and welcoming attitude while managing various job responsibilities. Smile and acknowledge Guests upon their arrival.
• Assist Guests with their drink selections, answer their questions knowledgeably, and offer helpful recommendations.
• Prepare and serve a wide range of alcoholic and non-alcoholic beverages accurately and efficiently according to established recipes and company standards.
• Maintain a clean, organized, and well-stocked bar area, ensuring all supplies are readily available for efficient service.
• Handle cash and credit card transactions with accuracy and integrity.
• Verify the identification of Guests to ensure they meet the minimum legal drinking age requirements.
• Monitor Guest alcohol consumption responsibly and intervene appropriately when necessary, adhering to company policies and legal guidelines.
• Bid farewell to departing Guests, ensuring their satisfaction and inviting them to return for more fun.
• Inform the Manager of any Guest who appears dissatisfied or expresses a complaint.
• Adhere strictly to all company policies and procedures regarding the responsible service of alcohol.
• Assist in the regular stocking and maintenance of bar inventory levels.
• Clean and sanitize glassware, bar tools, and all work surfaces on a regular basis.
• Work collaboratively with other Team Members to ensure seamless and efficient service throughout the entire venue.
• Maintain a positive and cooperative working relationship with all company Team Members to promote a harmonious and productive work environment.
• Must meet the minimum legal age requirement for serving alcoholic beverages in the relevant jurisdiction.

Requirements:

The physical demands described below are representative of those that a Drink Service Associate must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. While performing the duties of this position, the Drink Service Associate will regularly be required to:

• Maintain a friendly and positive attitude and smile frequently.
• Be available to work during various shifts, including days, nights, and/or weekends, based on business needs.
• Perform effectively in a lively, fast-paced environment with potential background noise and distractions.
• Read and understand handwritten or printed orders and instructions accurately.
• Lift and carry items weighing up to 30 pounds, such as beverage cases or trays of drinks.
• Move throughout the facility and stand for extended periods of time.
• Walk or stand for the majority of the work shift.
• Reach, bend, stoop, and wipe down surfaces frequently to maintain cleanliness.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified in this position.

As an equal opportunity employer, Dave & Buster's is committed to a policy of non-discrimination in all aspects of employment, in accordance with all Federal, State, and Local laws regarding non-discrimination.

Dave and Buster's is proud to be an E-Verify Employer where required by law.

We are an equal opportunity employer and participate in E-Verify in states where required.