Food Service Supervisor

Food Service Supervisor

Job Summary:

The core responsibility of the Team Leader is to ensure that every customer's experience meets or goes beyond expectations. They supervise team members to ensure tasks are accomplished in alignment with company standards. The Team Leader also concentrates on upholding exceptional customer service, aiding in operational duties, and participating in a career development scheme targeted at advancing within Whataburger.

Responsibilities:

Leadership and Communication

• Supports and advances the Whataburger Brand image perpetually.
• Conveys to management the inability to attend work at the scheduled time.
• - Ensures attendance at all specified meetings and training sessions.
• Highlights problems that are outside the Team Leader's span of control to the on-duty Manager.
• Strives to enhance personal leadership capabilities to elevate overall performance standards.

People

• Through the values of Pride, Care, and Love, Whataburger establishes a strong family value proposition
• Advances professional skills through performance evaluations.
• Consistently applies and upholds corporate standards with impartiality.
• Safeguards professional bonds with colleagues.
• Promotes a culture of continuous learning and improvement through impromptu training.
• Assesses the performance of team members and identifies opportunities for further growth through training.
• Gives positive comments in a supportive and encouraging manner.
• Displays leadership qualities that others can look up to in their daily interactions.

System

• Aids in administrative tasks by assisting with cash management, conducting inventory verifications, and facilitating changes in payroll processing.
• Assumes operational responsibilities when required, serving as a role model throughout shifts.
• Affirms that all items are created in accordance with quality standards and delivered within the specified service time frame.
• Regulates the Drive-Thru production process to maintain efficient and timely service.
• Maintains the appearance of the restaurant in line with Whataburger's requirements continuously.
• Emphasizes the importance of team dynamics in enhancing customer experiences.
• Verifies that all steps are taken in accordance with the established policies and procedures.
• Produces shift summaries to relay key events to organizational leaders and supervisors.
• Certifies that all equipment operates safely and within the prescribed company policies.

Customer

• Ensures timely order delivery to meet customer satisfaction.
• Preserves the aesthetic standards of the dining venue to promote a positive perception.
• Handles customer dissatisfaction in line with company guidelines and aims to secure customer satisfaction.

Finance

• Displays integrity in managing organizational assets.
• Ensures that company cash handling policies are followed diligently to maintain accuracy.
• Regulates cash transactions and enforces inventory control protocols.
• Manages the cash deposit activities and oversees the maintenance of the change fund.
• Maintains a focus on managing labor and food spending to drive productivity during shifts.

Physical Requirements:

• Applicants must demonstrate the capacity to handle loads up to 50 lbs.
• Ability to sustain a standing posture for the entirety of the shift.
• Ability to reach, bend, stoop, lift, shake, stir, pour, carry, and push.
• Repeated exposure to water, cleansers, and food products.
• Frequent handwashing.

Key Performance Indicators:

• Plays an integral part in furthering organizational goals through effective teamwork.
• Accomplishes established tasks and projects designated by supervisors.
• Bolsters the concept of joint effort and collaboration among all team members.
• Maintains a professional demeanor while accepting feedback to aid personal progress.
• Demonstrates a strong dedication to ensuring the restaurant's prosperity and handling a fair share of the responsibilities.

Benefits:

• Competitive weekly pay.
• Referral bonus program.
• Flexible schedule options.
• Chances for growth and career advancement opportunities.
• Tuition reimbursement program.
• Discounted meals.
• Service awards.
• Scholarship program.
• Hardship grants from the Whataburger Family Foundation serve as a support system for those facing difficulties.
• Chaplain service.
• Paid vacations.

About Company:

Whataburger is a widely acclaimed fast-food establishment known for its exceptional customer service and flavorful offerings. We prioritize providing avenues for growth and development to our staff, nurturing an environment that supports personal improvement and empowers individuals to make a difference each day.

FAQ's:

Q) Does Whataburger hire for overnight restaurant operations?

A) Yes, select locations operate overnight and hire staff specifically for late-hour service.

Q) Are employees assigned fixed stations during shifts?

A) Yes, team members may be assigned to designated stations per shift.

Q) Is drive-thru service a primary job function?

A) Many roles focus heavily on drive-thru order accuracy and speed.

Q) Does Whataburger offer leadership-in-training roles?

A) Yes, leadership tracks are available for experienced team members.

Q) Are holidays considered peak working days?

A) Yes, holiday availability may be required at some locations.