Crew Leader

Crew Leader

Job Summary:

The Team Leader plays a crucial role in guaranteeing that the expectations of each customer are met or exceeded. They supervise team members to ensure tasks are completed according to the company's standards. Furthermore, the Team Leader focuses on upholding high standards of customer service, assisting with operational duties, and participating in a career advancement initiative designed to support professional growth within Whataburger.

Responsibilities:

Leadership and Communication

• Preserves and boosts the Whataburger Brand identity always.
• Alerts superiors when unable to make it to the workplace at the designated hour.
• - Shows up for all stipulated meetings and training sessions.
• Notifies the Manager on duty of any issues that fall outside the Team Leader's realm of authority.
• Seeks to elevate personal leadership skills in order to enhance performance and achieve success.

People

• The demonstration of Pride, Care, and Love at Whataburger highlights its family-centric approach
• Advances job skills through ongoing performance reviews.
• Fairly implements company standards with uniformity and impartiality.
• Sustains professional associations with team members.
• Improves employee performance by offering immediate, ad-hoc training opportunities.
• Assesses the effectiveness of team members and identifies opportunities for skill development.
• Gives affirming comments with a supportive tone.
• Sets the standard for others to emulate through their daily interactions and leadership practices.

System

• Offers assistance in tasks such as cash tracking, inventory evaluations, and adjustments to employee compensation.
• Executes operational tasks as necessary and acts as a positive influence throughout shifts.
• Verifies that all products adhere to quality criteria and are transported within the designated service time limits.
• Observes the Drive-Thru production process to ensure prompt and efficient service.
• Ensures that the restaurant consistently meets Whataburger's standards regarding its appearance.
• Cultivates a team environment that prioritizes customer satisfaction.
• Ensures that all operations are conducted following the appropriate policies and procedures.
• Drafts shift reports for the purpose of informing leadership and other key personnel about key developments.
• Verifies that all equipment is operating securely and in compliance with company regulations.

Customer

• Makes sure customers are happy and that their orders arrive on time.
• Manages the restaurant's look and feel to bolster a favorable public impression.
• Deals with customer complaints based on company protocols and strives to meet customer needs.

Finance

• Displays fiscal prudence towards organizational funds.
• Ensures adherence to company guidelines for cash management and accuracy in handling transactions.
• Monitors the handling of cash and maintains control over inventory levels.
• Manages the process of depositing cash and handling the petty cash float.
• Monitors and regulates labor and food budgets to enhance operational output.

Physical Requirements:

• The job necessitates the capability to handle loads of up to 50 lbs.
• Aptitude to stand for the duration of the work shift.
• Ability to reach, bend, stoop, lift, shake, stir, pour, carry, and push.
• Continuous contact with water, cleansing products, and food items.
• Frequent handwashing.

Key Performance Indicators:

• Successfully aligns efforts with organizational targets by playing a key role as a team member.
• Accomplishes designated duties and assignments established by managers.
• Advocates for a collective and inclusive approach to working together as a team.
• Welcomes input for professional development with a positive attitude.
• Exhibits a steadfast devotion to the success of the restaurant and carries out a suitable amount of tasks.

Benefits:

• Competitive weekly pay.
• Referral bonus program.
• Flexible schedule options.
• Growth prospects and chances for career advancement.
• Tuition reimbursement program.
• Discounted meals.
• Service awards.
• Scholarship program.
• Hardship grant assistance is available through the Whataburger Family Foundation for those experiencing challenges.
• Chaplain service.
• Paid vacations.

About Company:

Whataburger is a renowned fast-food chain known for its unwavering commitment to offering exceptional service and mouthwatering meals. We are devoted to providing opportunities for growth and improvement to all our employees, creating a supportive environment that encourages personal development and the ability to make a meaningful impact each day.

FAQ's:

Q) Does Whataburger hire for overnight restaurant operations?

A) Yes, select locations operate overnight and hire staff specifically for late-hour service.

Q) Are employees assigned fixed stations during shifts?

A) Yes, team members may be assigned to designated stations per shift.

Q) Is drive-thru service a primary job function?

A) Many roles focus heavily on drive-thru order accuracy and speed.

Q) Does Whataburger offer leadership-in-training roles?

A) Yes, leadership tracks are available for experienced team members.

Q) Are holidays considered peak working days?

A) Yes, holiday availability may be required at some locations.