Assistant Deli Manager

Company Overview:

Subway is a leading quick-service restaurant brand dedicated to delivering fresh, high-quality food and exceptional guest experiences. As an Assistant Deli Manager, you will support the restaurant's commitment to operational excellence, uphold brand standards, and ensure a positive customer experience that aligns with the company's mission and values.

Role and Responsibilities:

As an Assistant Deli Manager, you will assist the Restaurant Manager in overseeing daily operations, maintaining quality service, and ensuring compliance with food safety and company standards.

• Support the manager in instructing staff to meet daily standards as required by health department regulations.
• Provide friendly customer interactions, including polite farewells and personalized greetings.
• Ensure guest satisfaction through prompt, respectful, and informed service.
• Maintain proper uniform standards and a professional appearance in accordance with company guidelines.
• Assist with employee training in areas such as cash handling, cleanliness, food safety, and inventory management.
• Guide team members in using the Manager's Redbook to track shift activities and enhance communication.
• Safeguard company assets through careful management of cash, inventory, and operational efficiency.
• Maintain proper inventory levels through timely ordering and effective stock control.
• Ensure store cleanliness and organization by completing tasks listed on the shift duty list.
• Enforce safety regulations to maintain a secure environment for employees and guests.
• Follow food safety protocols and branded standards to reduce risks of illness or accidents.
• Monitor food freshness, cooking times, and expiration dates to uphold quality standards.
• Assist in resolving customer complaints related to food quality or service.
• Track sales performance, customer counts, and inventory flow to optimize labor scheduling.
• Follow brand guidelines for recipe consistency and portion control.
• Assist in recognizing and rewarding employees who demonstrate exceptional performance.
• Promote company initiatives and community engagement opportunities to enhance brand reputation.
• Comply with asset protection policies and report any dishonest conduct immediately.
• Complete all required documentation accurately and on time.
• Maintain a professional and welcoming store environment aligned with company standards.
• Adhere to policies regarding dress code, customer service, and expense management.
• Foster open communication and teamwork among staff and management.
• Ensure compliance with all company policies, laws, and safety regulations.
• Engage in continuous learning through approved online courses and job-related training.
• Maintain a valid driver's license and insurance for any company-related driving responsibilities.

Required Skills and Experience:

• Ability to stand for 810 hours on a stable surface during work shifts.
• Capability to lift and handle items up to 50 pounds independently to a height of 3 feet.
• Skill in accurately positioning and maneuvering carts and items.
• Comfort working in cold environments while restocking refrigerated units.
• Ability to use cleaning tools such as mops, brooms, and shovels effectively.
• Capacity to work with substances like gasoline and cleaning materials safely.
• Balance and stability when climbing ladders or accessing storage areas up to eight feet high.
• Flexibility to bend, turn, and extend when performing cleaning or restocking tasks.
• Proficiency in handling various types of inventory, cash, and supplies.
• Manual dexterity to handle currency, operate machinery, and type on registers or computers.
• Strong listening skills to understand management directives and customer needs.
• Clear vision for identifying goods, reading price labels, and managing registers or pumps.
• Ability to perform duties in environments with varying scents, dust, or vapors, including occasional exposure to cold temperatures.
• Proficiency in safely using deli meat slicers, knives, and related equipment.
• Ability to handle and maintain safety equipment properly.
• Capability to lift tank lids weighing 2030 pounds for inventory measurement tasks.
• Patience and composure when dealing with stressful or high-pressure situations.
• Alertness and awareness to identify potential hazards and take corrective actions promptly.
• Commitment to remaining free from any impairing substances to ensure workplace safety.
• Ability to respond immediately to emergencies such as fires, spills, or safety threats.
• Possession of a valid driver's license and proof of insurance for work-related driving.

About Subway:

Subway is one of the world's largest restaurant brands, serving millions of customers each day with freshly made-to-order sandwiches, salads, and wraps. Known for its commitment to quality ingredients and exceptional service, Subway creates a welcoming environment where both guests and employees can thrive. The company emphasizes teamwork, community involvement, and career growth, making it a great place to build a rewarding career in the quick-service restaurant industry.

FAQ's:

Q) Does Subway hire for solo-shift operations?

A) Some locations schedule single-employee shifts.

Q) Are sandwich builds standardized?

A) Yes, employees follow specific build guides.

Q) Do roles involve inventory restocking?

A) Yes, staff handle ingredient prep and stocking.

Q) Is customer customization a key responsibility?

A) Yes, orders are customized per customer request.

Q) Are closing procedures part of the role?

A) Yes, cleaning and prep are part of closing shifts.