Franchise Lead Manager

Job Summary of Franchise Lead Manager:

As a SONIC Drive-In Franchise Lead Manager, you are indeed a generalleading your troops in a never-ending campaign to give America an infinitely more delicious food service experience. You will be involved in training and supporting drive-in restaurant employees, ensuring that food is delivered in a clean, safe and efficient manner and our customers have an excellent experience.

Responsibilities of Franchise Lead Manager:

• Manages, trains, monitors and coaches Crew/ Team members, Carhops and Skating Carhops
• Directs and assigns drive-in restaurant employees as needed to ensure all aspects of food service meet operational standards
• Adheres to and monitors employee compliance of the drive-in employee handbook, policies and practices
• Performs restaurant opening and/or closing duties
• Prepares employee work schedules; monitors and makes appropriate adjustments to restaurant staffing levels
• Monitors and maintains restaurant inventory levels. Places orders for food, paper and other supplies within cost control procedures
• Completes and maintains all drive-in restaurant employment related records and payroll records
• Reinforces a customer service mentality and ensures all employees are focused on serving the customer at all times.
• Immediately and respectfully resolves guest requests.
• Reports guest complaints to immediate supervisor and assists in resolving such complaints
• Interview and hire restaurant crew and management team members to achieve proper staffing levels
• Prepare all necessary operational reports. Develop appropriate action plans to resolve unfavorable financial and/or sales trends
• Develop and implement a marketing plan

Requirements of Franchise Lead Manager:

• An equivalent to a high school diploma is an essential prerequisite for this position.
• Applicants who have undertaken advanced education in business, restaurant management, or a similar field are favored
• Applicants need to demonstrate a minimum of two (2) years of restaurant management experience, QSR background is advantageous, and they should be comfortable running shifts independently
• The schedule entails working a minimum of five days per week, with four of those days ending with closing duties, or opting for a consistent four-day workweek that may involve working varied hours, weekends, and holidays
• Expertise in recruitment, interviewing, and selection guidelines is essential for HR professionals to attract top talent
• Knowledge of federal and state labor laws, as well as local health and sanitation codes, is imperative
• Leadership and supervisory practices and abilities; effective verbal and written communication competencies
• Fundamental understanding of financial accounting and technological skills
• Competence in following instructions and working independently upon receiving guidance; skilled in managing numerous tasks and proficiently addressing challenges
• Problem solving, decision-making and conflict-resolution skills Willingness to abide by the appearance, uniform and hygiene standards at SONIC

SONIC and its franchisees follow Equal Opportunity Employer guidelines to ensure fair job opportunities for all applicants.

FAQ's:

Q) Does Sonic hire for carhop service roles?

A) Yes, carhops deliver orders directly to vehicles.

Q) Are outdoor service duties part of the job?

A) Yes, carhops may work outdoors.

Q) Do roles involve skating service?

A) Some locations offer skating-based carhop roles.

Q) Are audio-order systems used?

A) Yes, employees communicate with guests through intercom systems.

Q) Are late-evening shifts common?

A) Yes, many locations operate late hours.