Server

Job Summary:

As a server at IHOP, you will provide prompt, efficient, and courteous service to all guests. Your responsibilities include greeting and seating customers, taking and serving orders, processing payments, and ensuring tables are cleared and reset for the next guest, all while creating a welcoming and enjoyable dining experience.

Responsibilities:

• Develop and maintain professional functional working relationships with IHOP employees and guests.
• Execute the Service Guidelines per the IHOP SOP to ensure a high-quality guest experience.
• Handle guest complaints in a professional, courteous, and timely manner, thank guests, and invite them to return.
• Memorize and apply IHOP terminology, abbreviations, methodologies, and plating and menu knowledge.
• Comply with SOP methods in regard to guest checks and server banking procedures.
• Stock and rotate all needed supplies in the service areas and dining room as assigned per shift.
• Comply with all local and SOP health, sanitation, and safety guidelines.

Physical Demands:

• While performing the duties of this job, the employee frequently is required to use hands to finger, handle, or feel objects, tools or controls
• Reach with hands and arms; and climb or balance.
• The employee frequently is required to stand; walk; stoop; kneel, crouch, or crawl; talk, hear, and be aware of surroundings; and taste or smell
• The employee occasionally must lift and/or move up to 25 pounds.

The Physical Demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

FAQ's:

Q) Does IHOP hire for breakfast-centric service?

A) Yes, breakfast is a primary focus.

Q) Are griddle cooking roles available?

A) Yes, cooks handle pancakes and breakfast items.

Q) Do servers manage high table turnover?

A) Yes, table pacing is important during peak hours.

Q) Are overnight shifts offered at some locations?

A) Yes, select restaurants operate 24 hours.

Q) Is early morning availability important?

A) Yes, opening shifts are common.