Store General Manager

Company Overview:

At Wendy', Quality is our Recipe. We're not just about fresh, never-frozen food-we want our people to be just as fresh and outstanding. As a Store General Manager, you will lead daily operations, coach and grow your team, and deliver the great food and excellent service that keeps customers coming back. Wendy' managers create a fun, respectful, and supportive environment where every team member feels valued, engaged, and proud to be part of the Wendy' family.

Role and Responsibilities:

The General Manager oversees all people and operational aspects of the restaurant and is responsible for achieving sales and profit goals, ensuring excellent customer experiences, and driving long-term business results.

• Lead, train, and manage Assistant Managers, Shift Managers, and Crew Members to meet customer service, quality, and operational standards.
• Oversee staffing, training, scheduling, and retention of a 5-star team.
• Coach and mentor employees to embody Dave' Legacy values and deliver an outstanding customer experience.
• Ensure compliance with food safety standards and operational procedures.
• Create a fun, respectful, and supportive restaurant environment that encourages teamwork and associate engagement.
• Maintain operational excellence daily, ensuring food, service, and cleanliness standards are consistently met.
• Direct and oversee restaurant operations to achieve sales and profitability goals.
• Serve as the face of the restaurant, ensuring customer satisfaction and building lasting connections with the community.

Required Skills and Experience:

• Minimum of 2 years of leadership or management experience (foodservice environment strongly preferred).
• High school diploma or GED required; some college or military experience a plus.
• Proven ability to lead teams and manage operations in a fast-paced restaurant environment.
• Strong knowledge of food safety standards and compliance procedures.
• Effective communication, coaching, and leadership skills.
• Flexibility to work a variety of shifts, including evenings, weekends, and holidays.

Physical Requirements:

• Ability to stand for long periods and perform physical tasks such as bending, kneeling, and lifting 25 to 50 pounds.
• Ability to handle outdoor conditions such as rain or heat when assisting at the drive-thru or handling trash removal.
• Comfortable operating restaurant equipment such as headsets, grills, registers, and computers.
• Ability to travel occasionally to other restaurants or area offices for training and meetings.

Compensation and Benefits:

• Competitive pay with incentive opportunities based on performance.
• Flexible scheduling options to support work-life balance.
• Employee discount programs and meal perks.
• Opportunities for career growth and advancement within Wendy'.
• Healthcare and retirement benefits may be available (varies by franchise and employment status).

About Wendy':

Wendy' is a leading quick-service restaurant brand recognized for high-quality food and outstanding guest experiences. Many of our leaders started as Crew Members, and we believe in promoting talent from within to support career growth. At Wendy', we celebrate diversity and are proud to be an equal opportunity employer. We welcome applicants of all races, religions, genders, nationalities, and the LGBTQ community. We also provide reasonable accommodations to enable people with disabilities to perform job functions.

This job is located at a franchise-operated Wendy' restaurant. Wendy' franchisees are independently owned and operated organizations, determining their own benefits, pay structures, and career programs, which may differ from company-owned locations.

FAQ's:

Q) How does Wendy’s structure crew responsibilities?

A) Crew members are cross-trained across order taking, food assembly, and service stations.

Q) Does Wendy’s emphasize speed-of-service roles?

A) Yes, efficiency and order accuracy are key performance expectations.

Q) Are shift changes frequent at Wendy’s?

A) Shift rotations may occur to support peak meal periods.

Q) Does Wendy’s hire specifically for grill operations?

A) Yes, grill-focused roles are available in high-volume locations.

Q) Is teamwork a major performance factor?

A) Yes, Wendy’s evaluates performance based on collaboration and service flow.