Food Service Manager

Company Overview:

Wingstop is seeking an experienced and passionate Food Service Manager to lead restaurant operations and ensure excellence across all aspects of service, quality, and team performance. This role is ideal for individuals with proven leadership experience in the restaurant industryespecially those familiar with Wingstop's operationswho are dedicated to delivering operational efficiency, empowering team members, and providing outstanding customer experiences. As a Food Service Manager, you will oversee daily operations, drive profitability, and uphold Wingstop's mission to serve bold flavors with excellence and integrity.

Role and Responsibilities:

In this leadership position, you will manage restaurant operations, ensuring seamless performance and a culture that prioritizes teamwork, safety, and exceptional service.

• Oversee daily restaurant operations to maintain exceptional food quality, customer satisfaction, cleanliness, and team productivity.
• Recruit, train, and develop staff to create a motivated and high-performing team.
• Lead by example by promoting hospitality, professionalism, and accountability among team members.
• Enhance operational efficiency by optimizing food and labor costs through effective inventory control, scheduling, and procurement strategies.
• Monitor financial performance, establish measurable goals, and implement strategies to increase revenue and profitability.
• Ensure full compliance with company policies, health and safety standards, and sanitation requirements.
• Conduct regular team meetings to align objectives and reinforce Wingstop's culture and values.
• Collaborate with district and regional leadership to strengthen marketing efforts and build community relationships.
• Address guest concerns promptly and professionally to ensure a superior dining experience.
• Foster a culture of continuous improvement, emphasizing staff development and internal advancement opportunities.

Required Skills and Experience:

• Demonstrated leadership experience in food service or restaurant management, preferably within a Wingstop or similar quick-service brand.
• Valid Food Manager Certification required.
• Active TABC Certification mandatory for beverage-related operations.
• Reliable transportation and ability to travel between assigned restaurant locations.
• Flexibility to work evenings, weekends, and holidays as business needs require.
• Compliance with uniform standards, including non-slip black shoes for safety.
• Bilingual proficiency in English and Spanish preferred but not required.
• Strong communication and interpersonal skills with the ability to inspire teamwork and resolve challenges effectively.
• Commitment to integrity, accountability, and delivering exceptional customer experiences.

Compensation and Benefits:

• Competitive salary with monthly performance-based incentives.
• Comprehensive health, dental, and vision insurance coverage.
• Accident, disability, and life insurance plans for added financial security.
• Vacation pay and paid holidays.
• Employee meal discounts at Wingstop and Jersey Mike's locations.
• Opportunities for growth and internal promotion within a rapidly expanding organization.
• Energetic and supportive work environment that fosters collaboration and professional growth.

Salary:

• Competitive base pay determined by experience and performance.
• Monthly performance bonuses based on achievement of operational and financial goals.
• Final compensation offer determined following review of qualifications and interview performance.

About Wingstop:

Wingstop, operating over 1,500 locations worldwide, has become one of the fastest-growing restaurant brands known for its bold flavors, freshly made wings, seasoned fries, and signature sauces. The brand's foundation is built on a passion for quality, flavor innovation, and delivering an unforgettable guest experience. More than just a restaurant, Wingstop is a community built on teamwork, empowerment, and growth. The company is dedicated to creating an inclusive environment where every employee contributes to the brand's success and has opportunities for personal and professional advancement. At Wingstop, it's not just about wingsit's about bringing flavor to life in every sense of the word.

FAQ's:

Q) Does Wingstop specialize in takeout and delivery service?

A) Yes, most locations focus on off-premise orders.

Q) Are sauce preparation duties part of the job?

A) Yes, employees prepare and apply sauces to orders.

Q) Is kitchen timing coordination important?

A) Yes, order timing must align with delivery and pickup windows.

Q) Are fryer operations a primary responsibility?

A) Yes, many kitchen roles involve fryer station management.

Q) Does Wingstop operate smaller restaurant footprints?

A) Yes, stores typically operate in compact layouts.