Shift Supervisor

Shift Supervisor

Job Summary of Shift Supervisor:

This position is designed for an individual who thrives in a fast-paced environment and enjoys delivering exceptional customer service. The role requires strong leadership skills, accountability, and the ability to inspire a team to exceed customer expectations while maintaining a fun and positive atmosphere. The individual will oversee restaurant operations during shifts and ensure smooth service delivery and team performance.

Job Duties and Responsibilities of Shift Supervisor:

• Serve as an ambassador of the Dairy Queen brand, ensuring professionalism in all aspects of performance.
• Welcome and engage with fans enthusiastically, creating a memorable customer experience.
• Ensure fan expectations are exceeded by providing timely, quality service.
• Assist in managing specific areas of the restaurant during scheduled shifts.
• Maintain high levels of performance and resolve bottlenecks in service flow.
• Support the GM and Assistant Managers in training and coaching crew members to build a skilled team.
• Ensure the restaurant is well-organized and adequately staffed for each shift.
• Maintain a positive, safe, clean, and inviting environment for fans and team members.
• Calmly resolve customer concerns in line with Dairy Queen's service recovery standards.
• Work cooperatively with management and team members to maintain a harmonious work environment.
• Model performance standards for team members and workstations.
• Exhibit a genuine passion for excellence in all duties.
• Perform other duties as assigned by management.

Qualifications and Experience of Shift Supervisor:

• Minimum of 6 months experience in a high-volume quick-service restaurant.
• High school diploma or equivalent required.
• Ability to supervise specific areas of the restaurant in a fast-paced environment.
• Strong knowledge of safe food handling practices and food safety procedures.
• ServSafe certification or the ability to become certified.
• Highly organized and detail-oriented.
• Ability to remain calm under pressure while maintaining a positive attitude.
• Comfortable standing for long periods and capable of lifting up to 50 pounds.
• Exhibit good manners, personal hygiene, and punctuality.
• Maintain a fun, positive attitude at all times.

Benefits of Shift Supervisor:

• Competitive hourly wage with opportunities for advancement.
• Employee discounts on food and beverages.
• Training and development opportunities to help you grow in your role.
• A positive and supportive work environment that values teamwork.

Salary:

• Competitive hourly pay based on experience and performance.

About Company:

This role is with an independent franchisee of the Dairy Queen system, not affiliated with American Dairy Queen Corporation or International Dairy Queen, Inc. The franchisee will be your employer if hired and is responsible for all employment-related decisions. The franchisee is committed to creating a positive and supportive work environment, providing excellent customer service, and fostering opportunities for employee growth and development.

FAQ's:

Q) Does Dairy Queen hire separately for food and treat operations?

A) Some locations operate both Grill & Chill concepts requiring cross-training.

Q) Are Blizzard preparation skills required?

A) Yes, employees are trained to prepare specialty frozen treats.

Q) Does Dairy Queen have cake production roles?

A) Yes, select locations hire cake decorators.

Q) Is equipment handling part of the role?

A) Yes, staff operate grills, mixers, and soft-serve machines.

Q) Are closing shifts common?

A) Many roles involve evening closing duties.