Assistant General Manager

Company Overview:

Wingstop is a globally recognized restaurant brand known for its bold flavors, commitment to excellence, and dedication to delivering memorable guest experiences. The Culinary Associate Manager plays a crucial leadership role, working closely with the management team to ensure product quality, operational efficiency, and exceptional customer satisfaction. This position combines leadership, culinary oversight, and team development in a fast-paced, high-energy environment driven by Wingstop's passion for flavor and excellence.

Role and Responsibilities:

As a Culinary Associate Manager at Wingstop, you will partner with the management team to oversee day-to-day restaurant operations, ensure high-quality food preparation, and uphold Wingstop's brand standards. You'll lead and motivate your team to deliver excellence across customer service, operations, and product consistency.

• Promote an exceptional guest experience by fostering a collaborative, positive, and service-oriented work environment.
• Support the management team in ensuring food quality, operational consistency, and compliance with brand standards.
• Assist in recruiting, training, mentoring, and evaluating team members to enhance performance and engagement.
• Oversee production schedules, inventory management, and product presentation to meet brand and safety standards.
• Monitor operational processes, including cash handling, payroll, scheduling, and performance tracking.
• Ensure all health, food safety, and sanitation guidelines are followed in accordance with company policies.
• Assist in managing local marketing initiatives, community engagement events, and brand representation activities.
• Actively participate in the daily opening and closing procedures, including financial reconciliation and reporting.
• Lead by example through accountability, clear communication, and a strong commitment to guest satisfaction.

Leadership Values and Core Competencies:

Effective leadership at Wingstop is founded on values that drive teamwork, performance, and integrity:

• Servant Leadership: Prioritize team and guest satisfaction through humility, compassion, and genuine care.
• Ownership Mindset: Take full accountability for responsibilities and outcomes while pursuing excellence and efficiency.
• Authentic Connection: Build trust and collaboration with team members through open communication and positivity.
• Operational Expertise: Demonstrate strong organizational and problem-solving skills to improve performance and processes.
• Continuous Growth: Show adaptability and a desire for ongoing learning and professional development.

Required Skills and Experience:

• High school diploma or GED required; post-secondary education preferred.
• 13 years of supervisory or management experience in restaurant, retail, or hospitality settings.
• Proven ability to lead, train, and motivate team members toward achieving goals.
• Strong communication skills, both written and verbal, with the ability to influence and inspire others.
• Proficient in Microsoft Office tools, including Word, Excel, and Outlook.
• Exceptional organizational and multitasking abilities with attention to detail.
• Commitment to maintaining food quality, safety, and service excellence at all times.

Work Availability:

• Full-time position requiring a minimum of 42 hours per week, with increased availability during peak seasons.
• Flexibility to work mornings, evenings, weekends, and holidays as needed.
• Willingness to work extended hours during high-demand periods to meet operational needs.

About Wingstop:

Wingstop is a powerhouse brand in the global restaurant industry, founded in 1994 with a mission to serve the world flavor. Known for its iconic sauces, handcrafted wings, and fresh ingredients, Wingstop has built a reputation for excellence and community engagement. The company's culture values teamwork, integrity, and growthempowering every team member to thrive in a supportive and high-energy environment. Joining Wingstop means being part of a flavorful movement where innovation, collaboration, and guest satisfaction come together to create something extraordinary.

FAQ's:

Q) Does Wingstop specialize in takeout and delivery service?

A) Yes, most locations focus on off-premise orders.

Q) Are sauce preparation duties part of the job?

A) Yes, employees prepare and apply sauces to orders.

Q) Is kitchen timing coordination important?

A) Yes, order timing must align with delivery and pickup windows.

Q) Are fryer operations a primary responsibility?

A) Yes, many kitchen roles involve fryer station management.

Q) Does Wingstop operate smaller restaurant footprints?

A) Yes, stores typically operate in compact layouts.