Assistant Kitchen Manager

Company Overview:

Subway is a globally recognized leader in the fast-food industry, dedicated to offering high-quality, fresh meals that are customizable to individual tastes. We are committed to sustainability, customer satisfaction, and innovation. Our mission is to create a welcoming environment for our customers and employees, fostering opportunities for career growth and personal development. Join Subway to be part of a team that values creativity, hard work, and exceptional food.

Job Description:

The Assistant Kitchen Manager supports the Restaurant Manager in overseeing the day-to-day operations of the assigned Quick Service Restaurant (QSR) to meet and exceed Subway's goals for exceptional service and customer satisfaction. This role involves managing staff, ensuring compliance with food safety standards, maintaining store cleanliness, and driving the overall success of the store.

Responsibilities:

• Assist in managing and directing staff to ensure compliance with health department regulations at local, state, and federal levels.
• Ensure customers are thanked and offered a positive farewell using departing phrases such as Thank you, please come again, to leave a positive impression.
• Enhance the guest experience by providing personalized service and addressing guests by name, when possible.
• Maintain a high level of guest satisfaction by delivering efficient, respectful, and knowledgeable assistance.
• Adhere to the company's uniform guidelines, maintaining a professional appearance in line with Subway's standards.
• Assist in training and supervising team members to meet daily expectations, including cash management, cleanliness, food safety protocols, and inventory control.
• Ensure the use of the Manager's Redbook for coordinating daily tasks and improving workforce connectivity.
• Monitor and manage corporate resources, including cash handling discrepancies, inventory control, store profitability, labor costs, cleanliness, and customer service adherence.
• Maintain an accurate record of stock quantities and ensure timely purchasing to avoid shortages or overstock situations.
• Ensure the store remains clean and visually attractive by following the designated duties outlined in the checklist.
• Prioritize safety measures to create a safe work environment for employees and customers.
• Ensure compliance with food handling guidelines to prevent foodborne illnesses.
• Inspect food goods and preparation schedules to ensure they meet quality and freshness standards.
• Assist in addressing customer feedback related to food and service quality.
• Track sales data, customer metrics, and product turnover to optimize staffing and resource allocation.
• Ensure that recipes are followed according to Brand specifications and portion control instructions.
• Assist in identifying employees who are eligible for career progression based on performance and adherence to company policies.
• Ensure compliance with the no-smoking policy around store entrances as per company and local regulations.
• Promote Subway's offerings and events through participation in community events and functions to strengthen the brand's image and build customer relationships.
• Mitigate loss by adhering to company guidelines and reporting any potential misconduct to the Store Manager.
• Complete all required paperwork promptly, accurately, and in an organized manner.
• Ensure the store operates professionally, with a focus on delivering excellent customer service and maintaining the company's image and brand values.
• Promote a positive team environment by maintaining clear communication with all levels of staff and management.
• Support top leadership in enforcing company policies and standards.
• Make decisions regarding staff, customer relations, and operations based on careful analysis of company guidelines and current circumstances.
• Enhance personal knowledge and skills by participating in online courses and additional training that aligns with job specifications and company goals.
• Maintain a valid driver's license and insurance for business-related driving tasks.

Requirements:

• Ability to endure a full work shift lasting 8 to 10 hours on a stable surface.
• Capable of lifting, pushing, or maneuvering objects weighing up to 50 pounds.
• Ability to load items onto a hand truck and move them to their designated location.
• Comfortable working in cold environments while restocking coolers and freezers.
• Ability to handle a mop, broom, or shovel for maintaining floors and outdoor areas.
• Willingness to tolerate exposure to chemicals used for cleaning and customer service tasks.
• Ability to balance and climb ladders up to eight feet for restocking shelves, coolers, and signage updates.
• Flexibility in performing various duties, such as washing windows, refilling coolers, and disposing of waste.
• Ability to manage a variety of materials and items, including inventory, money, and paperwork.
• Ability to use fingers bilaterally and unilaterally to count money, operate equipment, and perform other tasks.
• Strong listening skills to understand instructions and customer needs.
• Ability to maintain proper vision for monitoring the environment and handling financial transactions.
• Prepared to work in a variety of environments, including exposure to smells, dust, and changes in temperature.
• Capability to perform routine tasks with accuracy and use safety gear when operating machinery like slicers and blenders.
• Ability to perform inventory management tasks like lifting tank lids and reading measurements for accurate stock assessment.
• Composure in high-pressure situations, especially when interacting with customers or handling emergencies.
• Ability to respond immediately to crises, such as fires, fuel leaks, or thefts.
• Maintain a valid driver's license and proof of insurance for work-related driving duties.

FAQ's:

Q) Does Subway hire for solo-shift operations?

A) Some locations schedule single-employee shifts.

Q) Are sandwich builds standardized?

A) Yes, employees follow specific build guides.

Q) Do roles involve inventory restocking?

A) Yes, staff handle ingredient prep and stocking.

Q) Is customer customization a key responsibility?

A) Yes, orders are customized per customer request.

Q) Are closing procedures part of the role?

A) Yes, cleaning and prep are part of closing shifts.