Food Service Supervisor

Company Overview:

At Subway, we are committed to providing exceptional service and high-quality meals to our customers. Our focus is on fostering an inclusive environment that celebrates dedication, innovation, and a passion for outstanding cuisine. Subway emphasizes personal and professional growth, offering opportunities for career advancement and skill development within a supportive team-oriented environment. Join us and contribute to a company that values teamwork, quality, and customer satisfaction while shaping the future of the quick-service restaurant industry.

Role and Responsibilities:

The Food Service Supervisor plays a critical role in overseeing the daily operations of the store, ensuring that everything runs smoothly and efficiently. This position requires a proactive individual who excels in leading teams, maintaining exceptional service standards, and driving profitability. Your key responsibilities will include:

• Supervising store operations, including evaluating employee productivity, scheduling shifts, and implementing daily operational procedures.
• Enforcing food safety regulations and maintaining cleanliness standards to ensure a safe and welcoming environment for both customers and staff.
• Fostering a customer-centric environment by addressing guest concerns and ensuring high levels of satisfaction.
• Providing regular coaching, training, and development opportunities to team members to maintain performance standards and motivation.
• Managing inventory levels and ensuring timely purchasing to prevent shortages and minimize waste.
• Reviewing store performance metrics and developing strategies to meet or exceed sales goals.
• Ensuring proper cash handling and completing daily financial summaries accurately and promptly.
• Collaborating with management to implement business strategies and operational improvements effectively.

Qualifications and Experience:

• At least 2 years of experience in managing retail or food service establishments.
• Proven ability to lead and inspire a team to achieve collective goals.
• Strong organizational skills with the ability to manage multiple responsibilities effectively.
• Thorough knowledge of food safety procedures and local health regulations to ensure compliance and maintain a secure food handling environment.
• Experience in delivering high-quality customer service and excellent communication skills.
• Familiarity with inventory management and point-of-sale (POS) systems is preferred.
• A high school diploma or equivalent certification is required; relevant qualifications or coursework is a plus.

Benefits:

• Competitive insurance options, including health, dental, and vision coverage.
• Paid leave and recognized official holidays.
• Performance-based bonuses.
• Employee meal discounts.
• Opportunities for career advancement and skill development within the organization.
• A supportive work culture that promotes teamwork, collaboration, and success.

Salary:

Annual salary: $45,000 to $55,000, based on experience and qualifications, with performance bonuses available.

About Subway:

Subway is a leader in the quick-service restaurant industry, known for offering fresh and customizable meal options to customers. The company values innovation, customer satisfaction, and team collaboration, creating an environment where both employees and guests can thrive. With a commitment to growth and excellence, Subway provides numerous opportunities for career development and advancement, making it a great place to build a fulfilling and rewarding career in the food service industry.

FAQ's:

Q) Does Subway hire for solo-shift operations?

A) Some locations schedule single-employee shifts.

Q) Are sandwich builds standardized?

A) Yes, employees follow specific build guides.

Q) Do roles involve inventory restocking?

A) Yes, staff handle ingredient prep and stocking.

Q) Is customer customization a key responsibility?

A) Yes, orders are customized per customer request.

Q) Are closing procedures part of the role?

A) Yes, cleaning and prep are part of closing shifts.