Store Manager Associate

Company Overview:

Wingstop is a globally recognized restaurant brand that thrives on bold flavors, teamwork, and operational excellence. As a Store Manager Associate, you will play an integral role in supporting store leadership, driving daily operations, and ensuring that every guest enjoys a world-class Wingstop experience. You'll work closely with the Store Manager to deliver consistent quality, boost performance, and maintain a vibrant, customer-first culture that aligns with Wingstop's mission to serve the world flavor.

Role and Responsibilities:

As a Store Manager Associate, you will collaborate with management to lead team members, optimize operations, and uphold Wingstop's commitment to excellence in service and product quality. Your leadership, attention to detail, and problem-solving abilities will help create an environment where both team members and customers thrive.

• Focus on enhancing guest satisfaction while promoting a positive and collaborative work atmosphere.
• Assist the Store Manager in overseeing daily operations, including guest experience, food preparation, store presentation, and inventory management.
• Support the recruitment, training, and supervision of team members, providing feedback and mentorship for professional growth.
• Ensure that all food safety regulations, company standards, and store policies are consistently met.
• Help plan and manage production schedules, staff shifts, inventory orders, and administrative duties such as payroll and expense tracking.
• Oversee custom orders, ensuring efficient coordination and on-time fulfillment for individual and corporate customers.
• Manage store opening and closing duties, including cash register accuracy and end-of-day reconciliations.
• Assist with local marketing and community engagement efforts to strengthen brand visibility and customer loyalty.
• Demonstrate flexibility and a willingness to perform various operational duties as needed.

Core Competencies and Leadership Values:

• Servant Leadership: Prioritize the well-being of both guests and team members, leading with humility, empathy, and accountability.
• Determined Excellence: Exhibit persistence, responsibility, and a drive to achieve and exceed goals through dedication and critical thinking.
• Authentic Connection: Foster positive relationships through open communication and an encouraging, team-oriented mindset.

Skills and Capabilities:

• Strong focus on guest satisfaction and interpersonal excellence to create a motivated and engaged team environment.
• Ability to delegate, communicate expectations clearly, and evaluate team performance effectively.
• Outstanding organizational skills and the ability to handle multiple priorities with precision and follow-through.
• Analytical problem-solving skills and the ability to identify challenges, propose solutions, and take timely action.
• Adaptable mindset with a passion for personal growth, learning, and continuous improvement.

Required Qualifications and Experience:

• High school diploma or GED required; additional education is a plus.
• Minimum of three years of customer service experience in a retail, restaurant, or food service setting, preferably in a supervisory capacity.
• Proven ability to build a customer-first environment, mentor team members, and achieve productivity targets.
• Proficiency in Microsoft Word, Excel, and Outlook, with the ability to quickly adapt to new digital systems.

Work Schedule:

The Store Manager Associate role is a full-time position requiring schedule flexibility, including early mornings, evenings, weekends, and holidays. A typical workweek averages 42 hours, increasing to 55 hours during peak seasons or holiday periods as needed to support operational demands.

About Wingstop:

Wingstop is more than a restaurantit's a global movement built on flavor, energy, and community. Founded in 1994, Wingstop has become a leader in the fast-casual restaurant industry, known for its signature wings, hand-cut fries, and bold flavor innovations. The company's mission is to serve the world flavor through teamwork, integrity, and a dedication to quality. At Wingstop, employees are empowered to grow, lead, and create meaningful experiences that bring people together. Joining Wingstop means joining a culture that celebrates passion, performance, and progresswhere every day is an opportunity to make flavor happen.

FAQ's:

Q) Does Wingstop specialize in takeout and delivery service?

A) Yes, most locations focus on off-premise orders.

Q) Are sauce preparation duties part of the job?

A) Yes, employees prepare and apply sauces to orders.

Q) Is kitchen timing coordination important?

A) Yes, order timing must align with delivery and pickup windows.

Q) Are fryer operations a primary responsibility?

A) Yes, many kitchen roles involve fryer station management.

Q) Does Wingstop operate smaller restaurant footprints?

A) Yes, stores typically operate in compact layouts.