Assistant Deli Manager

Company Overview:

Wingstop is a global restaurant brand built on bold flavor, exceptional service, and strong teamwork. As an Assistant Deli Manager, you will partner with the Store Manager and team members to maintain operational excellence, elevate the guest experience, and support Wingstop's mission to serve the world flavor. This position blends leadership, organization, and customer service to ensure every guest leaves satisfied while fostering a positive, growth-oriented work culture.

Role and Responsibilities:

As an Assistant Deli Manager, you will assist in overseeing daily store operations, guiding team members, and ensuring that every guest interaction reflects Wingstop's high standards for quality and hospitality. You'll play an active role in supporting operations, training, and brand development through strong leadership and collaboration.

• Focus on delivering exceptional guest satisfaction by leading through example and maintaining a positive, team-driven atmosphere.
• Assist the Store Manager with daily operations, including product preparation, food presentation, workplace management, and inventory oversight.
• Support in recruiting, training, and supervising staff, ensuring each team member understands their responsibilities and contributes effectively to store success.
• Uphold Wingstop's standards of quality, food safety, and operational consistency across all activities.
• Manage administrative and operational duties such as scheduling, ordering, payroll preparation, expense tracking, and performance reporting.
• Coordinate and fulfill custom or large-scale orders, maintaining accuracy and timely delivery for customers and business clients.
• Perform opening and closing procedures, ensuring cash management accuracy and compliance with company policies.
• Assist in implementing local marketing initiatives and community engagement events to build brand awareness and drive growth.
• Maintain comprehensive knowledge of store operations and flexibility to assist in various roles when needed.

Core Leadership Competencies:

• Servant Leadership: Lead with empathy, humility, and a commitment to serving team members and guests first.
• Winning Mindset: Display persistence, accountability, and a results-driven approach that inspires excellence.
• Authentic Connection: Build meaningful relationships through transparent communication, positivity, and reliability.

Skills and Capabilities:

• Strong guest service orientation with excellent interpersonal and communication skills.
• Proven ability to delegate, lead, and evaluate team performance effectively.
• Outstanding organizational skills with the ability to manage multiple responsibilities efficiently.
• Creative problem-solving skills with the ability to assess challenges and implement effective solutions.
• Flexible learner who embraces new systems and demonstrates a passion for continuous improvement.

Required Qualifications and Experience:

• High school diploma or GED required; additional education is an advantage.
• One to three years of experience in retail, restaurant, or hospitality management, with progressive leadership responsibilities.
• Proven success in fostering exceptional guest experiences and mentoring staff for performance excellence.
• Proficiency in Microsoft Word, Excel, and Outlook with the ability to quickly adapt to new technology platforms.

Work Schedule:

This is a full-time position requiring schedule flexibility, including mornings, evenings, weekends, and holidays. The Assistant Deli Manager typically works 42 hours per week during standard operations, with up to 55 hours expected during peak seasons or holidays. Saturday shifts may be required to support increased business demands.

About Wingstop:

Wingstop is more than a restaurantit's a flavor experience built on passion, community, and excellence. Since its founding in 1994, Wingstop has grown into a leading global brand by focusing on bold flavors, fresh ingredients, and exceptional service. The company's mission is to serve the world flavor, empowering team members to bring energy, creativity, and commitment to every shift. At Wingstop, employees are encouraged to grow personally and professionally in a culture that celebrates teamwork, innovation, and success. Joining Wingstop means joining a brand that's redefining what it means to deliver flavor with purpose.

FAQ's:

Q) Does Wingstop specialize in takeout and delivery service?

A) Yes, most locations focus on off-premise orders.

Q) Are sauce preparation duties part of the job?

A) Yes, employees prepare and apply sauces to orders.

Q) Is kitchen timing coordination important?

A) Yes, order timing must align with delivery and pickup windows.

Q) Are fryer operations a primary responsibility?

A) Yes, many kitchen roles involve fryer station management.

Q) Does Wingstop operate smaller restaurant footprints?

A) Yes, stores typically operate in compact layouts.