Bartender Helper

Description:

The Bartender Helper role at Dave & Buster's is crucial for maintaining the efficiency of the bar operation and enhancing the overall guest experience. This position focuses on providing essential support to the bartending and front-of-house teams, ensuring a high level of service. As a key service support staff member, you will interact with guests, process transactions, and play a pivotal role in the fast-paced, high-energy atmosphere that combines delicious food, signature drinks, and exciting entertainment.

Qualifications:

• Familiarity with point-of-sale (POS) systems, such as Micros, including skills in handling payments, accurate cash management, and concluding all financial transactions at shift end.
• Excellent verbal communication abilities in English are required for effective interactions with customers and coworkers.
• Must meet the minimum age requirement of 18 years.
• A natural ability to connect with guests and build enthusiasm for the unique Dave & Buster's offering.

Benefits:

• Dave & Buster's provides a competitive benefits structure for numerous positions, which may include health, dental, and vision plans, a 401K retirement plan, UNLIMITED GAME PLAY, and more.

Responsibilities:

• Deliver outstanding hospitality to all guests, ensuring they have a memorable time enjoying the combination of food, beverages, and games in a premier fun-centric setting.
• Promptly report any operational concerns or significant issues directly to the shift manager or supervisor.
• Take initiative to resolve minor issues or propose practical solutions as they arise.
• Foster a welcoming and enjoyable environment for both patrons and fellow staff members.
• Strictly comply with all company standards for food and beverage safety and sanitation.
• Be responsible for personal cash accountability, which includes operating card payment devices correctly, providing precise change, and ensuring an adequate supply of currency.
• Uphold all policies regarding the responsible serving of alcohol, specifically focusing on intoxication prevention and managing guests who may be over-served.
• Monitor guest conduct and identify situations where a manager's intervention is necessary.
• Greet guests at the bar or service area warmly and quickly.
• Accurately take and input all food and drink orders.
• Maintain a comprehensive knowledge of the entire menu to expertly field questions about ingredients, preparation, and drink selections.
• Efficiently and correctly enter orders into the POS system, making sure all necessary modifications and charges are applied.
• Ensure all items are delivered with proper presentation and assist in running food and drinks to designated servers or other dining zones as needed.
• Work quickly and effectively, always practicing the principle of carrying items both into and out of the service area (“Full hands in, Full hands out”).
• Assist in the setup and takedown procedures for event spaces and large parties.
• Aid in clearing and resetting tables and bar tops based on business volume.
• Offer support to team members whenever business needs dictate.
• Assume responsibility for all sales processed under your unique POS login and ensure completion of all designated opening and closing side work.
• Actively participate in any sales-driving promotions or contests to boost revenue and brand awareness.
• Adhere to specified portioning guidelines to manage costs while ensuring maximum guest satisfaction.
• Ensure continuous guest satisfaction by performing timely table/bar checks, refilling beverages, removing empty glassware/plates, pre-bussing, and swiftly addressing any guest requests.
• Keep the work area clean and well-organized, properly setting up and dismantling bar and service stations.
• Collaborate effectively with all colleagues to promote a positive, efficient, and productive workplace atmosphere, contributing to high team morale.
• Must possess clear and persuasive communication skills to generate excitement about the D&B experience.
• Engage in active listening to fully understand guest orders and needs, communicating effectively with both guests and staff members through verbal means and the POS system.
• Adhere strictly to the required uniform and grooming code, maintaining a neat, clean, and professional appearance at all times.
• The physical demands outlined are representative of those required to perform the essential duties of this position successfully.
• Reasonable accommodations may be available for individuals with disabilities to perform the job's core functions.
• In the execution of this role, the employee will frequently be required to:
• Be available to work varied shifts, including daytime, evenings, and all weekend periods.
• Work in a high-volume, dynamic setting with significant background noise.
• Process written instructions and notes.
• Lift and carry items weighing up to 30 pounds.
• Be mobile throughout the facility and remain standing for prolonged periods.
• Stand or walk for the entire duration of the shift.
• Regularly reach, bend, and stoop.
• These statements are intended to describe the general nature and scope of the work performed by individuals in this position.
• Focus on delivering a top-tier guest experience by providing the perfect blend of entertainment, food, and beverages.
• Maintain open and clear communication with the immediate supervisor concerning all important matters or operational issues.