Shift Leader

Company Overview:

Burger King, operated by Rackson, is recognized as one of the top QSR operators in the US with a strong growth strategy and a commitment to values-based leadership. Putting people first is at the core of the company culture. As a Restaurant Shift Leader, you will play a vital role in driving exceptional guest service, supporting team development, and ensuring smooth restaurant operations in line with company goals and standards.

Role and Responsibilities:

As a Shift Leader, you will oversee restaurant operations during assigned shifts, ensuring compliance with brand standards, guest satisfaction, and staff performance. You will lead by example, support the team hands-on, and resolve operational challenges to deliver business success.

• Demonstrate self-awareness and motivate both yourself and others.
• Seek and accept feedback proactively to improve performance.
• Ensure adherence to service, food quality, and safety standards.
• Create a supportive environment for team members to excel.
• Interact with guests and resolve concerns promptly and effectively.
• Treat employees with respect and provide recognition.
• Manage sales and labor tracking using Rackson systems.
• Ensure compliance with cash handling and food control procedures.
• Maintain cleanliness, maintenance, and service standards.
• Plan and execute shift operations efficiently for operational excellence.
• Support training and development of team members for future roles.
• Apply financial understanding to improve business decisions.
• Ensure compliance with labor laws and regulations.
• Work hands-on as needed, including preparing food, serving guests, and maintaining store cleanliness.

Required Skills and Experience:

• Must be at least 18 years of age.
• High school diploma or equivalent restaurant management experience.
• Previous fast food restaurant experience required.
• Ability to communicate in English; Spanish comprehension is helpful.
• Fundamental skills in reading, writing, math, and computer/POS systems.
• Strong leadership skills with the ability to remain calm and professional in challenging situations.
• Ability to handle confidential information responsibly.
• Willingness to learn all areas of restaurant operations and work multiple stations.
• Reliable transportation to work and company events/meetings.
• Availability to work evenings, weekends, and holidays.
• Physical ability to lift up to 50 pounds, stand for long periods, and work in fluctuating temperatures.

Preferred Qualifications:

• Bilingual communication skills in English and Spanish.
• Previous leadership experience in a quick-service restaurant environment.
• Positive attitude with a genuine desire to serve guests and support team members.

Compensation and Benefits:

• Competitive salary and bonus program.
• 401(k) with company match.
• Medical, dental, and vision insurance.
• Paid time off.
• Ongoing career and leadership development opportunities.
• Scholarship opportunities.
• People-first culture with authentic, values-based leadership.

About Burger King

Every day, more than 11 million guests visit BURGER KING restaurants around the world because of the brand's reputation for high-quality, great-tasting, and affordable food. Founded in 1954, BURGER KING is the second largest fast food hamburger chain in the world and the original HOME OF THE WHOPPER . The company's commitment to premium ingredients, signature recipes, and family-friendly dining experiences has defined the brand for more than 50 years. Rackson, as a leading Burger King operator, emphasizes values-based leadership, team growth, and putting people first at every level of the business.