Cocktail Support Staff

Description:

Cocktail Support Staff at Dave & Buster's are integral members of the service team, ensuring guests enjoy an outstanding and memorable Eatertainment experience. This position focuses on providing efficient, friendly, and comprehensive table service and beverage support, helping to maintain a lively and clean atmosphere. Staff in this role are crucial for fast-paced operations, managing orders, transactions, and maintaining a stocked service area while actively engaging with guests to promote the fun, high-energy environment Dave & Buster's is known for.

Qualifications:

• Demonstrated competence in operating point-of-sale (POS) systems (like Micros), accurately processing cash and credit card payments, and reconciling personal funds at the conclusion of each work period.
• Must possess strong English reading and verbal communication skills.
• Minimum age requirement of 18 years.
• Proven ability to interact effectively with patrons, building excitement and promoting the overall Dave & Buster's experience.

Benefits:

• Dave & Buster's extends a competitive benefits package for numerous roles, which may include health coverage (medical, dental, vision), 401K retirement savings plan, complimentary game play, and more.

Responsibilities:

• Provide an exceptional guest encounter by delivering the perfect mix of dining, beverages, and entertainment in a vibrant setting designed for maximum fun.
• Keep the direct supervisor fully and immediately informed regarding any significant issues or unusual circumstances.
• Proactively address and correct problems, or propose viable alternative solutions as necessary.
• Cultivate a warm, energetic, and enjoyable atmosphere for both guests and fellow team members.
• Strictly adhere to all company policies regarding sanitation and hygiene.
• Maintain accountability for a personal cash bank, ensuring the accuracy of all financial dealings by correctly using credit card machines, providing precise change, and keeping a sufficient amount of cash for transactions.
• Comply with all responsible alcohol service protocols to prevent over-intoxication and manage intoxicated patrons appropriately.
• Observe and evaluate guest behavior, escalating any concerning situations to a Manager promptly.
• Welcome and greet guests at assigned tables in a timely and cheerful manner.
• Accurately record guest orders for food and drinks.
• Maintain comprehensive knowledge of the entire menu, capable of answering guest inquiries about food and beverage items and their preparation.
• Input orders into the POS system efficiently and correctly, using all necessary modifiers and charges.
• Ensure dishes and drinks are correctly presented and promptly deliver trays to both assigned sections and other areas requiring assistance.
• Execute duties rapidly and efficiently, strictly following the Full hands in, Full hands out principle.
• Assist in the setup and takedown of tables for group events.
• Clear and reset tables as required by business volume.
• Support other team members whenever necessary or dictated by operational demands.
• Be responsible for all sales processed under personal Micros login and completing assigned side work duties at the start and end of the shift.
• Actively participate in promotional programs and contests to boost sales and market the brand.
• Follow established portion controls to manage costs while maximizing guest satisfaction.
• Ensure continuous guest satisfaction by conducting timely check-backs after food and drink delivery, maintaining beverage levels, clearing unnecessary items, pre-bussing, and promptly addressing guest requests.
• Keep the service station organized and clean, ensuring proper setup and breakdown of station areas.
• Foster a positive and collaborative working relationship with all company team members to promote a harmonious, productive, and efficient workplace culture.
• Must be proficient in verbal communication with guests to generate excitement about the D&B experience.
• Actively listen to understand guest orders and needs, and effectively communicate with guests verbally and with colleagues via the POS system.
• Always present a clean, neat, and professional appearance, strictly adhering to the specified dress code.
• The physical requirements detailed here represent the demands that a team member must fulfill to successfully execute the essential functions of the job.
• Reasonable accommodations are available to enable individuals with disabilities to perform these core functions.
• During the execution of this role, the team member will frequently need to:
• Be available to work various shifts, including days, nights, and/or weekends.
• Work in a noisy, high-traffic setting with potential distractions.
• Write and read handwritten notes.
• Lift and transport items up to 30 pounds.
• Move throughout the facility and stand for extended periods.
• Stand or walk for the entire duration of the shift.
• Frequently reach, bend, and stoop.
• The foregoing outline is intended to describe the general nature and scope of the work performed by individuals in this position.
• Deliver an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.
• Keep the immediate supervisor fully and immediately informed of all significant issues or non-routine matters.