Subway Attendant

Company Overview:

Subway is a globally renowned quick-service restaurant brand celebrated for its commitment to serving fresh, customizable sandwiches and salads. The company's success stems from its dedication to customer satisfaction, quality ingredients, and teamwork. As a Subway Attendant, you will contribute directly to maintaining these standards while ensuring every guest enjoys a pleasant and memorable dining experience.

Role and Responsibilities:

The Subway Attendant, also known as a Sandwich Artist, represents the welcoming face of the Subway brand. This role involves greeting and serving guests, preparing food items, maintaining food safety and sanitation standards, and handling light administrative tasks. Delivering exceptional customer service is the cornerstone of this position.

• Provide a warm and friendly greeting to all guests and fulfill their requests promptly and efficiently.
• Demonstrate strong knowledge of menu items and communicate them clearly to customers.
• Operate the Point of Sale (POS) system or cash register to record transactions and calculate total costs accurately.
• Handle customer payments and provide accurate change as needed.
• Keep track of cash, checks, and other forms of payment received during the shift.
• Prepare food methodically according to Subway's standardized formulas and deliver it in a timely manner.
• Check and restock sandwich ingredients regularly to ensure adequate supply throughout the shift.
• Follow established food safety, handling, and sanitation procedures during preparation, serving, and clean-up.
• Adhere to the three-step cleaning process to maintain high hygiene and cleanliness standards in the restaurant.
• Comply with all quality standards, recipes, and operational guidelines outlined in the Subway Operations Manual.
• Maintain professional appearance and grooming standards as prescribed in the Subway Operations Manual.
• Perform light administrative or paperwork tasks as required.
• Meet the educational and performance requirements outlined in the University of Subway training program.

Opportunities for Growth:

Candidates who demonstrate strong operational understanding, a desire for professional development, and consistent reliability will be considered for advancement into leadership or managerial positions within Subway's organization.

Required Skills and Experience:

• Education: High school diploma or equivalent qualification preferred.
• Experience: Prior experience is not required; however, candidates must be able to follow written and verbal instructions effectively.
• Physical Requirements: Ability to stand, walk, and bend throughout the workday; capable of lifting up to 10 pounds regularly and up to 30 pounds occasionally.
• Technical Skills: Familiarity with operating computerized POS systems or cash registers is beneficial.

About Subway:

Subway, with over 40,000 restaurants worldwide, stands as the largest submarine sandwich franchise globally. It has earned its reputation as the go-to choice for guests seeking convenient, fresh, and nutritious meals tailored to their preferences. Built on a foundation of quality, innovation, and customer care, Subway continues to deliver freshly prepared sandwiches made right before customers' eyes. The brand's ongoing mission is to inspire healthier eating choices while maintaining its legacy as one of the most recognizable and trusted names in the quick-service restaurant industry.

FAQ's:

Q) Does Subway hire for solo-shift operations?

A) Some locations schedule single-employee shifts.

Q) Are sandwich builds standardized?

A) Yes, employees follow specific build guides.

Q) Do roles involve inventory restocking?

A) Yes, staff handle ingredient prep and stocking.

Q) Is customer customization a key responsibility?

A) Yes, orders are customized per customer request.

Q) Are closing procedures part of the role?

A) Yes, cleaning and prep are part of closing shifts.