Lead Representative

Job Summary of Lead Representative:

The duties of the Lead Representative involve coaching Crew Members to follow operational Brand guidelines and deliver a positive and hospitable guest experience throughout their shift. They set objectives, assign duties, and motivate team members, celebrating accomplishments and providing feedback in a timely manner.

Benefits of Lead Representative:

• Weekly Pay
• Paid Vacation
• A program designed for saving for retirement that includes employer-matched funds is identified as a 401K plan with matching contributions
• Free Coffee

The job opportunity is with a Dunkin' Donuts franchisee, not Dunkin' Brands, Inc. This means that all data you provide will be reviewed only by the franchisee. If you are hired, the franchisee will be your employer. Franchisees are independent business operators who establish their own employee compensation and benefits packages

Requirements of Lead Representative:

• Deliver outstanding customer satisfaction, prompt service execution, and high product quality assurance
• Having worked in a café or fast-food restaurant previously would be advantageous for this position
• Illustrate a fervor for success by defining compelling benchmarks and executing on promises
• Follow safety and sanitation guidelines
• Predict and grasp the needs of guests while exceeding what they expect
• Excels in a team-based atmosphere

Company Information:

Bluemont Group, LLC has been under the direction and guidance of Dave Baumgartner, the operating partner, since November 2008. Over the past 10 years, Bluemont Group has grown from a few stores in Knoxville and Chattanooga, Tennessee to owning and operating 50 stores in Middle and East Tennessee, Northwestern Georgia, and Alabama.

Our locally owned and operated Dunkin' Donuts franchise, offers a fast-paced, high energy environment where you get to interact with loyal customers every day. Join our team today!

FAQ's:

Q) Does Dunkin hire specifically for beverage-focused roles?

A) Yes, many positions focus heavily on drink preparation.

Q) Are opening shifts common at Dunkin?

A) Yes, early morning shifts are a major part of Dunkin operations.

Q) Is speed important during peak hours?

A) Yes, fast-paced service is essential during morning rush periods.

Q) Do employees handle both food and beverages?

A) Yes, staff are trained to prepare both menu items.

Q) Is multitasking a key requirement?

A) Yes, roles require handling multiple orders simultaneously.