General Manager

General Manager

Job Summary of General Manager:

This role is responsible for overseeing all aspects of restaurant operations while leading and developing a high performing team. The position plays a key part in driving exceptional customer satisfaction, ensuring food quality, and creating a positive, engaging work environment. A strong focus is placed on team development, operational standards, and strategic communication to maintain Whataburger's high brand expectations.

Job Duties and Responsibilities of General Manager:

• Lead restaurant operations with a focus on food quality, customer satisfaction, and team development.
• Uphold food safety and quality standards, ensuring no expired products or improper holding practices.
• Communicate operational concerns to Area Manager and implement timely solutions.
• Maintain rigorous cleaning and sanitation protocols, including twice-weekly boil outs and 12-hour oil filtration cycles.
• Approve vendor orders and oversee inventory to ensure accuracy and minimize waste.
• Ensure all employees meet uniform standards; non-compliance results in immediate action.
• Schedule and manage staffing levels according to volume and operational needs.
• Perform daily table touches and ensure guests leave “Highly Satisfied.”
• Ensure timely bank deposits are made three times daily without exception.
• Verify that new hires complete all onboarding requirements before issuing uniforms.

Qualifications and Experience of General Manager:

• Previous experience in restaurant or hospitality management preferred.
• Proven track record of leading and developing high-performing teams.
• Strong knowledge of food safety practices and health code compliance.
• Experience with inventory management and vendor ordering systems.
• Ability to work flexible hours, including weekends and holidays as needed.
• Effective communication and conflict-resolution skills, especially under pressure.
• Ability to motivate and inspire team members with a focus on collaboration and unity.
• Strong leadership presence and attention to detail in maintaining operational standards.
• Open-minded, approachable, and committed to fostering a positive team culture.
• Ability to stay focused and organized in a dynamic, fast-paced environment.

Benefits of General Manager:

• Competitive weekly pay with performance-based incentives.
• Extensive training and development opportunities.
• Meal discounts and recognition programs.
• Supportive leadership and a team-oriented workplace culture.

About Whataburger:

Whataburger, is a trusted name in quality food and customer satisfaction. Known for its commitment to excellence and its inclusive team environment, Whataburger offers a supportive atmosphere where leaders thrive by making a meaningful impact on their teams and communities.

FAQ's:

Q) Does Whataburger hire for overnight restaurant operations?

A) Yes, select locations operate overnight and hire staff specifically for late-hour service.

Q) Are employees assigned fixed stations during shifts?

A) Yes, team members may be assigned to designated stations per shift.

Q) Is drive-thru service a primary job function?

A) Many roles focus heavily on drive-thru order accuracy and speed.

Q) Does Whataburger offer leadership-in-training roles?

A) Yes, leadership tracks are available for experienced team members.

Q) Are holidays considered peak working days?

A) Yes, holiday availability may be required at some locations.