Training Specialist

Training Specialist

Job Summary of Training Specialist:

Robbins oversees the creation, execution, and coordination of training initiatives throughout the franchise chain. These encompass tasks such as employee orientation, introduction of new products, establishment of operational protocols, and enforcement of food safety guidelines. The position guarantees the uniform adherence of managers and staff to the established brand criteria, while also nurturing the growth of leaders and preparing for future changes in the franchise network.

Job Duties and Responsibilities of Training Specialist:

• Conduct training sessions for both managers and staff, such as orientation for new employees and continuous professional growth workshops.
• Conduct training sessions both in the classroom and in real-world work settings to guarantee high performance levels and compliance with brand guidelines.
• Collaborate with franchise executives to recognize skilled individuals, establish plans for future leadership transitions, and offer guidance to supervisors for achieving their goals.
• Track the advancement of training, evaluate performance, and offer guidance to enhance results.
• Facilitate the implementation of fresh products, systems, and procedures throughout the entire network.
• Guarantee a work setting that is safe, protected, and hygienic while adhering to applicable rules and regulations.
• Monitor outcomes and pinpoint deficiencies to enhance support for sales targets and operational effectiveness.

Qualifications and Experience of Training Specialist:

• Possession of an associate’s degree in a relevant area or a comparable background in education and skill enhancement.
• Proficient in the English language with outstanding abilities in both written and oral communication.
• Mastery of Microsoft Office and instructional software applications.
• Proficient in leading workshops, guiding individuals, and giving talks.
• Previous work in restaurant or franchise instruction is desirable.
• Adopting a customer-centric approach with the capacity to surpass anticipated outcomes.
• Exceptional skills in leading, addressing challenges, and making choices.
• Skill in fostering cohesive groups, uplifting spirits, and involving staff members.
• Dedication to achieving outcomes and ongoing enhancement.
• Proficient at communicating and cooperating with others, showcasing strong interpersonal abilities to persuade and work together successfully.

Benefits of Training Specialist:

• A competitive salary with added performance rewards is offered.
• Various choices for health, dental, and vision coverage are available.
• A 401(k) plan involving an employer contribution match.
• Employee benefits of paid time off and holidays.
• The chance for advancement in one's career and opportunities for professional growth.

About Baskin Robbins:

Baskin Robbins is a globally acclaimed ice cream franchise recognized for its creative ice cream varieties and top-notch sweet treats. The brand focuses on maintaining exceptional standards in operations, fostering team growth, and delivering exceptional customer service. Our franchise network is expanding steadily, emphasizing the significance of operational efficiency, staff advancement, and ensuring an outstanding customer experience. Every franchise outlet is autonomously operated, offering avenues for professional advancement and a chance to make a significant difference within the brand.

FAQ's:

Q) Does Baskin Robbins hire for customer-facing dessert service?

A) Yes, most roles involve direct customer interaction.

Q) Are employees trained in portion control?

A) Yes, proper scooping and serving sizes are emphasized.

Q) Is product knowledge important?

A) Yes, staff should understand flavors and seasonal offerings.

Q) Does the job involve freezer and cold storage work?

A) Yes, handling frozen products is routine.

Q) Are evening and weekend shifts common?

A) Yes, peak hours are typically evenings and weekends.