Assistant Service Manager

Five Guys

Five Guys

location-logoRichmond, VA, 23230

jobtype-icon Other

dateposted-icon 12 March 2026

Job Summary of Assistant Service Manager:

Do you find fulfillment in working within a fast-paced (yet enjoyable!) and orderly environment Does the prospect of earning weekly incentives and tips drive you If so, this job opportunity could be the perfect match for you! Our emphasis on customer satisfaction, hygiene practices, and the delivery of fresh, top-notch meals is what truly distinguishes us. Ultimately, our guests take precedence, as we influence their overall experience, and they willingly spend their money with us. An Assistant Service Manager contributes to overseeing the comprehensive management and daily functions of a business, guaranteeing a seamless workflow, exceptional customer care, and the realization of company aspirations.

Benefits of Assistant Service Manager:

  • Flexible schedules
  • Advancement prospects within the company are constantly sought after.
  • Employees can enjoy a weekly bonus, a free meal for every shift worked, and the opportunity to receive tips, which now includes credit card gratuities as an added form of compensation
  • The online platform facilitates the process of scheduling and allows employees to request time off or extra shifts
  • On Thanksgiving and Christmas, as well as on New Year's Eve when we shut down early, we prioritize work-life balance for our employees

Requirements of Assistant Service Manager:

  • Positive, friendly, upbeat demeanor
  • Proficiency for teamwork
  • High sense of urgency
  • High sense of integrity
  • High standard of cleanliness
  • Strong communication skills
  • Enjoys working in a fast-paced environment
  • The desire for personal and professional growth
  • Restaurant experience is not mandatory, but a smile, as well as a positive attitude, are! Did we already mention that this job offers attainable weekly bonuses, daily tips & a free meal every shift in addition to a very competitive starting wage

Company Introduction:

Five Guys Burgers and Fries is one of America's most successful hamburger concepts, not just for its food, ranked the #1 burger in America by the Zagat survey, but also because of its employees. We have a unique work environment where you're trained to work every position in the restaurant. From the register to the grill, to morning prep and evening close, our crew members become a team working in all aspects of the restaurant. We have an open kitchen experience so it's fun and it's loud with lots of team communication. The crew's burger creation is part of the customer experience.

FAQ's:

Q) What makes working at Five Guys different from other burger restaurants?

A) Five Guys emphasizes made-to-order cooking and open-kitchen teamwork.

Q) Are employees involved in food prep beyond cooking?

A) Yes, team members handle prep, cooking, and customer interaction.

Q) Does Five Guys rotate staff through all stations?

A) Yes, employees are often trained to work multiple kitchen and service roles.

Q) Is attention to ingredient handling important?

A) Yes, fresh ingredient preparation is a daily responsibility.

Q) Are management roles hands-on?

A) Yes, managers actively work alongside crew members.

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