Store Manager

Store Manager

Job Summary of Store Manager:

As a Franchise Restaurant Manager at Dairy Queen, you will be responsible for leading all aspects of restaurant operations. You will manage the restaurant's profit & loss, ensuring high-quality service, maintaining a safe and clean environment, and leading the team to exceed fan expectations. This is an exciting opportunity for a motivated management professional to advance in a growing company with opportunities for career development.

Job Functions:

• Serve as an ambassador of the Dairy Queen brand by demonstrating professionalism in all areas of performance.
• Welcome and engage with fans, providing a positive and enjoyable experience.
• Strive to exceed fan expectations through timely and quality service.
• Work with the owner to develop the restaurant's business plan and manage the restaurant's profit & loss to optimize sales and profits.
• Ensure competency in inventory and cash controls to meet or exceed Dairy Queen brand standards.
• Hire, train, coach, and develop the store management team and hourly crew members to build a highly skilled and productive team.
• Maintain a positive, safe, clean, and inviting environment for fans and team members.
• Ensure that food safety remains the top priority in store operations, role modeling and enforcing safe food handling practices.
• Integrate PRIDE systems and routines into daily operations, setting shifts up for success.
• Resolve fan concerns calmly and embrace Dairy Queen's service recovery standards.
• Develop and implement local, regional, and national marketing promotions, including public and community relations programs to increase sales.
• Exhibit a genuine passion for excellence in all aspects of the job.
• Perform other duties as assigned by management.

Requirements:

• 3-5 years of restaurant management experience, with responsibility for profit and loss; previous quick service restaurant experience is highly preferred.
• High School diploma or equivalent.
• Strong hospitality and customer service skills.
• Proven ability to manage COGS and labor efficiently.
• In-depth knowledge of safe food handling practices.
• Must be ServSafe certifiable.
• Demonstrated success in coaching and developing employees.
• Ability to work well under pressure while maintaining a positive attitude.
• Ability to stand for long periods and lift up to 50 pounds.
• Comfortable working in and out of varying temperature ranges.
• Strong organizational skills with the ability to manage multiple aspects of the business simultaneously in a fast-paced environment.
• Exhibit good manners, proper personal hygiene, and punctuality.
• Maintain a positive attitude and foster a fun work environment for the team.

Salary:

• Starting Salary: ~$40,000 per year

About Company:

As a Dairy Queen franchisee, we are committed to delivering exceptional service and creating positive memories for our customers. This management role offers a unique opportunity to lead a dynamic team, manage restaurant operations, and grow within a supportive company that values professional development. If you're looking to take on a rewarding challenge and build a successful career, Dairy Queen is the right place for you.

FAQ's:

Q) Does Dairy Queen hire separately for food and treat operations?

A) Some locations operate both Grill & Chill concepts requiring cross-training.

Q) Are Blizzard preparation skills required?

A) Yes, employees are trained to prepare specialty frozen treats.

Q) Does Dairy Queen have cake production roles?

A) Yes, select locations hire cake decorators.

Q) Is equipment handling part of the role?

A) Yes, staff operate grills, mixers, and soft-serve machines.

Q) Are closing shifts common?

A) Many roles involve evening closing duties.