Key Supervisor

Description:

Bob Evans Restaurants is seeking a dedicated and experienced individual to join our team as a Key Supervisor. This supervisory role is essential for upholding our commitment to serving high-quality, farm-fresh food and delivering an exceptional, hospitable family dining experience. The Key Supervisor supports the overall daily flow and staff management of the restaurant, playing a vital part in achieving operational excellence, driving sales growth, and ensuring high guest satisfaction as we continue to grow good together. We pride ourselves on attention to detail from perfect plates to perfect bags and fostering a culture where our team members are taken care of and encouraged to perform at their best.

Qualifications:

• Prior experience in a leadership or supervisory capacity is mandatory.
• A minimum of 1-2 years of previous experience in a fast-casual, family, or casual dining establishment is highly preferred.
• High School diploma or equivalent is required; college education or culinary schooling is a plus.
• Possesses excellent verbal and written communication skills, with the ability to resolve conflicts effectively.
• Demonstrated strong planning, organizational, and time management abilities.
• A passionate dedication to delivering outstanding guest service.
• Proficiency in basic computer skills, business math, and foundational accounting principles.
• Exceptional capability in team building and acting as a positive role model for all employee appearances and presentations.
• Availability to work a flexible schedule, including various shifts, weekends, and holidays.

Benefits:

• Competitive wages: Up to $22 per hour depending on experience and geographic location / local market demand.
• Excellent Work-Life Balance due to Early Close / No late nights.
• Comprehensive Health and Welfare Benefits package.
• 401(k) retirement plan with an Employer Match.
• Opportunities for professional development and meaningful Career Growth Opportunities.
• Flexible Scheduling options.

Responsibilities:

• Provide hands-on daily working supervision to team members during both opening and closing shifts, ensuring strict adherence to and continuous improvement of all Company service and operational standards.
• Serve as a role model for professional behavior, actively cultivating a hospitable, friendly, and warm environment that motivates team members to achieve their highest performance level.
• Execute effective shift management to maximize the restaurant's financial performance, focusing on productivity and a strong guest-first approach.
• Accurately open and/or close the restaurant in full compliance with established Company policies and procedures.
• Provide essential supervisory support throughout shifts, including tasks not explicitly linked to the opening or closing procedures.
• Skillfully and effectively manage and resolve guest complaints, ensuring outcomes result in highly satisfied patrons.
• Support the restaurant's success by executing all Company programs, policies, and systems, contributing to profitability goals and sales growth.
• Perform all other duties and responsibilities as assigned by management to ensure the smooth and efficient operation of the restaurant.

FAQ's:

Q) Does Bob Evans hire for homestyle dining service?

A) Yes, roles support family-style restaurant operations.

Q) Are breakfast and lunch shifts heavily staffed?

A) Yes, early day service periods are high volume.

Q) Do servers manage multi-course meals?

A) Yes, service includes full meal pacing.

Q) Are take-home meal services part of operations?

A) Yes, employees assist with packaged meal orders.

Q) Is guest familiarity common?

A) Many locations serve repeat guests regularly.