Shift Supervisor

Baskin Robbins

Berwick, PA, 18603

Full Time

27 April 2026

Shift Leader Position

Shift Leaders are the decision makers who impact store operations and how the shift runs. Ensuring that every customer is receiving that C.A.R.E. (Customers Are Really Everything) level of service. Shift Leaders focus on the key elements of the Dunkin' Donuts operational drivers, which include:

Fast, friendly, and energetic service
Quality control of our great products, including our own Americas Best Coffee, which is brewed fresh every 18 minutes!
Crew deployment, drive thru performance, goal setting, communicating results, and red book execution
Being a team player who can jump in wherever needed

Goals and Objectives:

To develop your management skills by supporting and being an integral part of a great store Team. Help support the General Manager by leading the Team and nurturing their talents. Exceed our loyal customers expectations.

If you are ready to build your leadership skills, while making an impact on customers, then we want to talk to you about our opportunities! In the Shift Leader position, we look for driven individuals who are ready to lead a Team and showcase the best of Dunkin'! Our Shift Leaders are our next Managers. We value growth from withinif that is what you are looking for then this is the career for you!

You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc., Dunkin' Donuts or any of their affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.

Benefits Include:

Competitive Weekly Pay
Paid Time Off
Employee Meals
Medical and Dental Insurance with Company Contribution (full time employees)
Colonial Accident, Short Term Disability and Life Insurance Available

The Dunkin' Donuts trademarks, logos and designs are trademarks of DD IP Holder, LLC. Used under license.

FAQ's:

Q) Does Baskin Robbins hire for customer-facing dessert service?

A) Yes, most roles involve direct customer interaction.

Q) Are employees trained in portion control?

A) Yes, proper scooping and serving sizes are emphasized.

Q) Is product knowledge important?

A) Yes, staff should understand flavors and seasonal offerings.

Q) Does the job involve freezer and cold storage work?

A) Yes, handling frozen products is routine.

Q) Are evening and weekend shifts common?

A) Yes, peak hours are typically evenings and weekends.