Team Leader

Team Leader

Job Summary of Team Leader:

This role is responsible for overseeing shift operations to ensure a smooth workflow, excellent guest experiences, and adherence to quality and operational standards. The position supports the management team in guiding and motivating the crew to achieve performance goals and maintain company standards.

Job Duties and Responsibilities of Team Leader:

• Supervise and coordinate shift activities to ensure fast, friendly, and energetic service.
• Maintain quality control of products, ensuring all items meet company standards.
• Deploy team members effectively, monitor performance, and provide constructive feedback.
• Support goal setting, track operational metrics, and communicate results to the team.
• Assist in training, coaching, and developing crew members to enhance skills and efficiency.
• Step in wherever needed to ensure seamless operations and guest satisfaction.
• Ensure compliance with all food safety, sanitation, and operational guidelines.

Qualifications and Experience of Team Leader:

• Previous experience in retail, restaurant, or customer service preferred.
• Strong leadership and team coordination skills.
• Ability to motivate and manage team members effectively.
• Good communication and problem-solving abilities.
• Flexible and adaptable to a fast-paced work environment.

Benefits of Team Leader:

• Opportunities for growth and advancement within the company.
• Competitive weekly pay
• Paid time off
• Employee meals
• Medical insurance contributions for full-time employees
• Optional accident, short-term disability, and life insurance coverage

About Baskin Robbins:

Baskin Robbins is a globally recognized leader in ice cream and frozen desserts, known for offering a wide variety of flavors and exceptional customer experiences. The Baskin Robbins values teamwork, quality, and innovation, fostering an environment where employees can grow, learn, and contribute to creating memorable moments for guests.

FAQ's:

Q) Does Baskin Robbins hire for customer-facing dessert service?

A) Yes, most roles involve direct customer interaction.

Q) Are employees trained in portion control?

A) Yes, proper scooping and serving sizes are emphasized.

Q) Is product knowledge important?

A) Yes, staff should understand flavors and seasonal offerings.

Q) Does the job involve freezer and cold storage work?

A) Yes, handling frozen products is routine.

Q) Are evening and weekend shifts common?

A) Yes, peak hours are typically evenings and weekends.