Bar Assistant

Description:

The Bar Assistant position at Dave & Buster's is crucial for delivering an outstanding guest experience by supporting the entire bar operation and service staff. This high-energy role encompasses welcoming patrons, accurately managing food and drink orders, processing financial transactions, and ensuring efficient, continuous service flow. As a key member of the team, you will help maintain a fun, celebratory environment by facilitating the optimal blend of food, drinks, and immersive entertainment.

Qualifications:

• Familiarity with point-of-sale (POS) systems, specifically handling payments, maintaining an accurate personal cash bank, and balancing all transactions at shift closing.
• Excellent verbal communication skills in English are mandatory for clear guest and colleague interactions.
• Must meet or exceed the minimum age requirement of 18 years.
• A natural ability to engage with guests and generate excitement for the full Dave & Buster's offering.

Benefits:

• Dave & Buster's offers a competitive benefits structure for many positions, which may include health, dental, and vision insurance, a 401K retirement plan, COMPLIMENTARY GAME PLAY, and other perks.

Responsibilities:

• Deliver exemplary service to every customer, ensuring they have a memorable time enjoying the combination of food, beverages, and games in a setting designed for maximum fun.
• Promptly report any significant operational issues or concerns to a manager or supervisor.
• Take initiative to resolve minor problems or propose effective solutions when necessary.
• Foster a welcoming and enjoyable environment for both guests and all team members.
• Strictly adhere to all company policies concerning food and beverage hygiene and sanitation.
• Be responsible for personal financial accountability, accurately operating card terminals, making correct change, and maintaining an appropriate supply of currency.
• Diligently follow all responsible alcohol service guidelines, focusing on preventing over-intoxication and managing inebriated guests appropriately.
• Monitor guest demeanor and escalate situations to management when intervention is required.
• Provide a quick and friendly greeting to guests upon their arrival at the bar area.
• Precisely take and enter guests' food and drink selections.
• Maintain comprehensive knowledge of the entire menu to expertly field questions about dishes, drinks, and preparation methods.
• Rapidly and accurately enter orders into the POS system, ensuring all necessary custom modifications and charges are applied.
• Verify that all items served are presented attractively and assist in running trays to servers or designated service areas as needed.
• Work with speed and efficiency, consistently applying the “Full hands in, Full hands out” work principle.
• Aid in the setup and takedown of spaces for events and private parties.
• Assist with clearing and resetting bar tops and tables according to business needs.
• Support colleagues as needed or when dictated by high business volume.
• Be fully accountable for all sales processed under your personal POS login and ensure completion of all designated preparatory and closing side work tasks.
• Actively participate in any sales-boosting promotions and internal contests.
• Follow exact portioning standards to manage costs while ensuring high guest satisfaction.
• Ensure continuous guest satisfaction by performing timely table check-backs, topping up beverages, removing empty items, pre-bussing, and immediately responding to guest needs.
• Keep the work area clean and well-organized, properly setting up and dismantling service stations.
• Collaborate effectively with all team members to maintain a positive, productive, and efficient workplace atmosphere.
• Use persuasive communication to build enthusiasm for the D&B experience.
• Practice active listening to fully understand guest requirements and effectively communicate with guests and team members, both verbally and via the POS system.
• Adhere to the prescribed dress code, always maintaining a clean, neat, and professional appearance.
• The physical demands described are representative of those an employee must meet to successfully perform the core functions of this role.
• Reasonable accommodations may be offered to individuals with disabilities to help them perform essential job functions.
• During the execution of this job, the team member will frequently be required to:
• Be available to work varied shifts, including mornings, evenings, and weekends.
• Work in a high-volume, dynamic setting with significant background noise.
• Handle and process written instructions and notes.
• Lift and carry items weighing up to 30 pounds.
• Move throughout the facility and remain standing for prolonged periods.
• Stand or walk for the entire duration of the shift.
• Regularly engage in reaching, bending, and stooping motions.
• The statements above are intended to generally outline the nature and scope of work for individuals in this position.
• Prioritize delivering a premier guest experience via the optimal combination of entertainment, food, and drinks.
• Maintain open and consistent communication with the immediate supervisor regarding all significant operational matters or issues.

FAQ's:

Q) Does Dave & Buster’s hire for both entertainment and dining roles?

A) Yes, jobs support arcade operations and food service.

Q) Are game floor attendants separate from servers?

A) Yes, arcade and restaurant roles have different responsibilities.

Q) Do employees handle large group events?

A) Yes, private parties and corporate events are common.

Q) Is cash handling part of arcade roles?

A) Yes, some positions manage game cards and payments.

Q) Are weekend evenings peak working times?

A) Yes, weekends are the busiest periods.