Bar Assistant

Description:

The Bar Assistant position at Dave & Buster's is crucial for delivering an outstanding guest experience by supporting the entire bar operation and service staff. This high-energy role encompasses welcoming patrons, accurately managing food and drink orders, processing financial transactions, and ensuring efficient, continuous service flow. As a key member of the team, you will help maintain a fun, celebratory environment by facilitating the optimal blend of food, drinks, and immersive entertainment.

Qualifications:

• Familiarity with point-of-sale (POS) systems, specifically handling payments, maintaining an accurate personal cash bank, and balancing all transactions at shift closing.
• Excellent verbal communication skills in English are mandatory for clear guest and colleague interactions.
• Must meet or exceed the minimum age requirement of 18 years.
• A natural ability to engage with guests and generate excitement for the full Dave & Buster's offering.

Benefits:

• Dave & Buster's offers a competitive benefits structure for many positions, which may include health, dental, and vision insurance, a 401K retirement plan, COMPLIMENTARY GAME PLAY, and other perks.

Responsibilities:

• Deliver exemplary service to every customer, ensuring they have a memorable time enjoying the combination of food, beverages, and games in a setting designed for maximum fun.
• Promptly report any significant operational issues or concerns to a manager or supervisor.
• Take initiative to resolve minor problems or propose effective solutions when necessary.
• Foster a welcoming and enjoyable environment for both guests and all team members.
• Strictly adhere to all company policies concerning food and beverage hygiene and sanitation.
• Be responsible for personal financial accountability, accurately operating card terminals, making correct change, and maintaining an appropriate supply of currency.
• Diligently follow all responsible alcohol service guidelines, focusing on preventing over-intoxication and managing inebriated guests appropriately.
• Monitor guest demeanor and escalate situations to management when intervention is required.
• Provide a quick and friendly greeting to guests upon their arrival at the bar area.
• Precisely take and enter guests' food and drink selections.
• Maintain comprehensive knowledge of the entire menu to expertly field questions about dishes, drinks, and preparation methods.
• Rapidly and accurately enter orders into the POS system, ensuring all necessary custom modifications and charges are applied.
• Verify that all items served are presented attractively and assist in running trays to servers or designated service areas as needed.
• Work with speed and efficiency, consistently applying the “Full hands in, Full hands out” work principle.
• Aid in the setup and takedown of spaces for events and private parties.
• Assist with clearing and resetting bar tops and tables according to business needs.
• Support colleagues as needed or when dictated by high business volume.
• Be fully accountable for all sales processed under your personal POS login and ensure completion of all designated preparatory and closing side work tasks.
• Actively participate in any sales-boosting promotions and internal contests.
• Follow exact portioning standards to manage costs while ensuring high guest satisfaction.
• Ensure continuous guest satisfaction by performing timely table check-backs, topping up beverages, removing empty items, pre-bussing, and immediately responding to guest needs.
• Keep the work area clean and well-organized, properly setting up and dismantling service stations.
• Collaborate effectively with all team members to maintain a positive, productive, and efficient workplace atmosphere.
• Use persuasive communication to build enthusiasm for the D&B experience.
• Practice active listening to fully understand guest requirements and effectively communicate with guests and team members, both verbally and via the POS system.
• Adhere to the prescribed dress code, always maintaining a clean, neat, and professional appearance.
• The physical demands described are representative of those an employee must meet to successfully perform the core functions of this role.
• Reasonable accommodations may be offered to individuals with disabilities to help them perform essential job functions.
• During the execution of this job, the team member will frequently be required to:
• Be available to work varied shifts, including mornings, evenings, and weekends.
• Work in a high-volume, dynamic setting with significant background noise.
• Handle and process written instructions and notes.
• Lift and carry items weighing up to 30 pounds.
• Move throughout the facility and remain standing for prolonged periods.
• Stand or walk for the entire duration of the shift.
• Regularly engage in reaching, bending, and stooping motions.
• The statements above are intended to generally outline the nature and scope of work for individuals in this position.
• Prioritize delivering a premier guest experience via the optimal combination of entertainment, food, and drinks.
• Maintain open and consistent communication with the immediate supervisor regarding all significant operational matters or issues.