Carryout Associate

Description:

The Carryout Associate is a vital member of the team at Bob Evans Restaurants. This role is focused on providing an excellent and seamless experience for guests who prefer to enjoy their meals at home. Your primary responsibility is to ensure every carryout order is handled with accuracy, warmth, and speed, serving as the final point of contact for our valued customers as they leave our restaurant.

Qualifications

• Ability to execute all core duties proficiently while demonstrating unwavering reliability and a strong sense of teamwork.
• Adeptness at identifying and addressing customer concerns in a timely and effective manner.
• Keen attention to detail and the capacity to handle multiple tasks simultaneously in a fast-paced setting.
• Strong organizational skills with the ability to manage competing priorities effectively.
• Prior experience in a related role, typically 0-2 years, is a plus.
• A solid understanding of standard restaurant operational procedures and practices.
• Relies on personal judgment and prior experience to plan and accomplish daily objectives.
• The requirements listed are representative of the knowledge, skill, and/or ability needed for success in this position.
• Reasonable accommodations can be made to support individuals with disabilities in performing the core responsibilities of this job.
• Physical capability to push, lift, carry, and move items weighing up to 50 pounds.
• Ability to reach with hands and arms.
• Dexterity to handle objects, tools, and controls with hands and fingers.
• Excellent verbal communication skills for guest and team interactions.
• Good visual acuity, including close-up and distance sight, color, and depth perception.
• Mobility to freely access all sections of the restaurant, including the dining room, stock areas, and cash registers.

Benefits:

• Competitive hourly wage, potentially up to $15.00, based on relevant restaurant experience.
• Emphasis on a healthy work-life balance.
• Opportunities for professional development and career advancement.
• Comprehensive benefits package, including a 401(k) plan with a company match.
• Access to health and welfare benefits.
• Flexible scheduling options to fit your lifestyle.

Responsibilities:

• Provide a warm and friendly welcome to all guests arriving for their carryout orders.
• Demonstrate strong menu knowledge and apply situational selling techniques when assisting carryout customers with their orders.
• Accurately and efficiently assemble and package all food, beverage, and condiment items.
• Verify that orders are prepared correctly and in a timely manner, adhering to all company standards.
• Engage with guests professionally to understand their needs and guide them through menu choices.
• Utilize a headset to maintain clear communication with managers and colleagues, ensuring a swift guest experience.
• Process both cash and credit card payments, meticulously reconciling all sales including coupons and gift cards.
• Adhere to all safe food and beverage handling procedures and maintain a tidy workspace.
• Ensure the carryout station is free of clutter and that all work areas are well-stocked and sanitary.
• Operate food preparation equipment, such as beverage dispensers and salad cases, with care and safety.
• Oversee the cleanliness, organization, and inventory levels of the bakery and retail sections.
• Address guest complaints effectively, knowing when to escalate issues to a manager.
• Respond to phone calls promptly and courteously, using the specified company script for each meal period.
• Enter carryout orders into the point-of-sale system with high accuracy.
• Provide support in expediting and serving meals to seated guests.
• Help with greeting guests and guiding them to their tables.
• Offer support by processing guest payments when the cashier is occupied.
• Contribute to general restaurant operations by pre-bussing tables, rolling silverware, or performing other tasks as needed.
• Be prepared to assist with duties in other areas of the restaurant.
• Perform any additional tasks as requested.
• The physical demands described are typical of what an employee must be able to do to perform the core functions of this position.
• Reasonable accommodations can be provided to support individuals with disabilities in fulfilling their essential duties.
• Ability to remain standing and walk for extended periods throughout the shift.