Customer Service Supervisor

Customer Service Supervisor

Job Summary of Customer Service Supervisor:

The main responsibility is to guide and assist team members to ensure smooth restaurant operations and an outstanding guest experience. The focus is on coaching, setting priorities, and maintaining brand and safety standards throughout each time frame.

Job Duties and Responsibilities of Customer Service Supervisor:

• Complete all responsibilities of restaurant staff as the situation demands.
• Help management to achieve operational milestones and ensure adherence to brand standards.
• Verify that the food and drink preparation complies with the quality and brand guidelines.
• Effectively getting across the shift's priorities, goals, and outcomes to team members is vital for success.
• Provide timely and helpful feedback to team members as a way to coach and support them during the shift.
• Assist in the guidance and improvement of newly added team personnel.
• Oversee compliance with policies regarding safety, security, and profitability.
• Collaborate with oncoming shift leaders for a seamless shift turnover.
• Guarantee the observance of food safety standards and oversee inventory management throughout the shift.
• Deliver top-notch customer service and motivate team members to do so as well.
• Manage team schedules and oversee cash transactions in adherence to company policies.

Qualifications and Experience of Customer Service Supervisor:

• Proficient in general computer skills and competent in using spoken and written English.
• It is advantageous to have past experience in leading teams within the retail, restaurant, or hospitality sectors.
• Competence in working collaboratively and motivating team members within a quick-paced environment.
• Having a favorable demeanor, dependableness, and a readiness to gain new insights and adjust accordingly.
• Prioritizing guest satisfaction and displaying proficient problem-solving talents.

Benefits of Customer Service Supervisor:

• Compensation package that includes competitive pay and rewards for achievement.
• Offering Paid Time Off (PTO) and flexible scheduling demonstrates an organization's commitment to supporting its employees' well-being and work-life integration.
• Promoting professional development through tailored training programs.
• Discounts on food and beverages for team members.
• Comprehensive health, dental, and vision benefits are included in the package.

About Baskin Robbins:

Baskin Robbins is a global leader in ice cream and frozen treats, committed to delivering high quality products and exceptional customer experiences. The Baskin Robbins values teamwork, innovation, and growth, creating a supportive environment for employees to develop skills and contribute to guest satisfaction.

FAQ's:

Q) Does Baskin Robbins hire for customer-facing dessert service?

A) Yes, most roles involve direct customer interaction.

Q) Are employees trained in portion control?

A) Yes, proper scooping and serving sizes are emphasized.

Q) Is product knowledge important?

A) Yes, staff should understand flavors and seasonal offerings.

Q) Does the job involve freezer and cold storage work?

A) Yes, handling frozen products is routine.

Q) Are evening and weekend shifts common?

A) Yes, peak hours are typically evenings and weekends.