Hospitality Host

Job Summary of Hospitality Host:

The role of an IHOP Hospitality Host entails welcoming and seating guests with a warm demeanor and contributing to the efficient organization of guest traffic flow within the restaurant. The Hospitality Host position requires a balance of exceptional technical skills and interactive capabilities to manage various responsibilities, including taking and delivering food and drink orders. Beyond task execution, the restaurant highly values delivering top-notch customer service; thus, Hospitality Hosts are responsible for conducting financial transactions. A proficient Hospitality Host should focus on ensuring guests gratification by displaying friendliness, politeness, adaptability, and dependability. Moreover, an ideal candidate is characterized by their adeptness in problem-solving and their collaborative nature within a team environment.

Responsibilities of Hospitality Host:

• Saluting, placing, and leading guests to their designated areas.
• Assists visitors entering or exiting by offering to open the door on their behalf.
• Addressing the individual requirements of guests by offering assistance like boosters, highchairs, and support for disabilities.
• Procedure for processing orders for pick-up and home delivery
• Properly managing the restaurant's waitlist during busy times involves utilizing various techniques to streamline the seating process and minimize guest wait times
• Offering menu recommendations coupled with further insights.
• Presenting additional merchandise in relevant instances.
• Receiving and managing customer demands through technology platforms, manual tickets, or memory skills.
• Conveying order details effectively to the kitchen staff.
• Ensuring timely distribution of food and drinks to visitors located outside the premises.
• Handing over funds and picking up arrears.
• The cleanliness and maintenance of the restaurant play a significant role in attracting and retaining customers
• Providing customers with exceptional service is essential for enhancing their overall experience.
• Handling orders and preparing food and drinks for takeaway.
• Providing suggestions to customers on menu options that cater to their liking.
• Ensuring a superb customer experience.

Qualifications of Hospitality Host:

• It is helpful to have prior Hospitality Host experience.
• It is crucial to exhibit strong teamwork and communication abilities in this scenario.
• Being capable of conducting financial exchanges with care and accountability is required.
• Ability to multitask effectively and display quick reflexes is a must.
• Being open to working varying schedules and being prepared is important.
• Teamwork skills are a must for this role.

Benefits of Hospitality Host:

• Competitive Pay
• Flexible Hours
• Extensive Training
• Real Advancement Opportunities