Bartender Helper

Description:

The Bartender Helper role at Dave & Buster's is crucial for maintaining the efficiency of the bar operation and enhancing the overall guest experience. This position focuses on providing essential support to the bartending and front-of-house teams, ensuring a high level of service. As a key service support staff member, you will interact with guests, process transactions, and play a pivotal role in the fast-paced, high-energy atmosphere that combines delicious food, signature drinks, and exciting entertainment.

Qualifications:

• Familiarity with point-of-sale (POS) systems, such as Micros, including skills in handling payments, accurate cash management, and concluding all financial transactions at shift end.
• Excellent verbal communication abilities in English are required for effective interactions with customers and coworkers.
• Must meet the minimum age requirement of 18 years.
• A natural ability to connect with guests and build enthusiasm for the unique Dave & Buster's offering.

Benefits:

• Dave & Buster's provides a competitive benefits structure for numerous positions, which may include health, dental, and vision plans, a 401K retirement plan, UNLIMITED GAME PLAY, and more.

Responsibilities:

• Deliver outstanding hospitality to all guests, ensuring they have a memorable time enjoying the combination of food, beverages, and games in a premier fun-centric setting.
• Promptly report any operational concerns or significant issues directly to the shift manager or supervisor.
• Take initiative to resolve minor issues or propose practical solutions as they arise.
• Foster a welcoming and enjoyable environment for both patrons and fellow staff members.
• Strictly comply with all company standards for food and beverage safety and sanitation.
• Be responsible for personal cash accountability, which includes operating card payment devices correctly, providing precise change, and ensuring an adequate supply of currency.
• Uphold all policies regarding the responsible serving of alcohol, specifically focusing on intoxication prevention and managing guests who may be over-served.
• Monitor guest conduct and identify situations where a manager's intervention is necessary.
• Greet guests at the bar or service area warmly and quickly.
• Accurately take and input all food and drink orders.
• Maintain a comprehensive knowledge of the entire menu to expertly field questions about ingredients, preparation, and drink selections.
• Efficiently and correctly enter orders into the POS system, making sure all necessary modifications and charges are applied.
• Ensure all items are delivered with proper presentation and assist in running food and drinks to designated servers or other dining zones as needed.
• Work quickly and effectively, always practicing the principle of carrying items both into and out of the service area (“Full hands in, Full hands out”).
• Assist in the setup and takedown procedures for event spaces and large parties.
• Aid in clearing and resetting tables and bar tops based on business volume.
• Offer support to team members whenever business needs dictate.
• Assume responsibility for all sales processed under your unique POS login and ensure completion of all designated opening and closing side work.
• Actively participate in any sales-driving promotions or contests to boost revenue and brand awareness.
• Adhere to specified portioning guidelines to manage costs while ensuring maximum guest satisfaction.
• Ensure continuous guest satisfaction by performing timely table/bar checks, refilling beverages, removing empty glassware/plates, pre-bussing, and swiftly addressing any guest requests.
• Keep the work area clean and well-organized, properly setting up and dismantling bar and service stations.
• Collaborate effectively with all colleagues to promote a positive, efficient, and productive workplace atmosphere, contributing to high team morale.
• Must possess clear and persuasive communication skills to generate excitement about the D&B experience.
• Engage in active listening to fully understand guest orders and needs, communicating effectively with both guests and staff members through verbal means and the POS system.
• Adhere strictly to the required uniform and grooming code, maintaining a neat, clean, and professional appearance at all times.
• The physical demands outlined are representative of those required to perform the essential duties of this position successfully.
• Reasonable accommodations may be available for individuals with disabilities to perform the job's core functions.
• In the execution of this role, the employee will frequently be required to:
• Be available to work varied shifts, including daytime, evenings, and all weekend periods.
• Work in a high-volume, dynamic setting with significant background noise.
• Process written instructions and notes.
• Lift and carry items weighing up to 30 pounds.
• Be mobile throughout the facility and remain standing for prolonged periods.
• Stand or walk for the entire duration of the shift.
• Regularly reach, bend, and stoop.
• These statements are intended to describe the general nature and scope of the work performed by individuals in this position.
• Focus on delivering a top-tier guest experience by providing the perfect blend of entertainment, food, and beverages.
• Maintain open and clear communication with the immediate supervisor concerning all important matters or operational issues.

FAQ's:

Q) Does Dave & Buster’s hire for both entertainment and dining roles?

A) Yes, jobs support arcade operations and food service.

Q) Are game floor attendants separate from servers?

A) Yes, arcade and restaurant roles have different responsibilities.

Q) Do employees handle large group events?

A) Yes, private parties and corporate events are common.

Q) Is cash handling part of arcade roles?

A) Yes, some positions manage game cards and payments.

Q) Are weekend evenings peak working times?

A) Yes, weekends are the busiest periods.