Shift Manager

Company Overview:

Subway is a globally recognized quick-service restaurant brand with a network of over 40,000 stores worldwide. As a Shift Manager, you will play a pivotal role in supporting the restaurant's operational excellence, driving business growth, and fostering a team environment that reflects the company's mission of providing fresh, made-to-order meals while maintaining high standards of customer service.

Role and Responsibilities:

As a Shift Manager at Subway, you will oversee daily restaurant operations, ensuring profitability, regulatory compliance, and outstanding customer experiences. You will lead, mentor, and motivate your team while maintaining operational efficiency and high-quality service.

• Manage daily operations, including cash handling, stock management, workforce scheduling, financial documentation, and execution of operational measures.
• Oversee the professional development and performance growth of both management and staff team members.
• Ensure consistent delivery of exceptional customer service and satisfaction.
• Supervise compliance with labor laws and conduct regular safety, cleanliness, and operational checks to maintain regulatory standards.

Required Skills and Experience:

• Prior experience in QSR management or assistant management in the fast-food sector preferred.
• Experience in quick-service or casual dining restaurants valued.
• Proven track record of increasing sales productivity and overall profitability.
• Strong organizational and leadership skills with the ability to empower team members.
• Excellent communication and interpersonal skills.
• Able to thrive in a fast-paced and dynamic environment.
• Knowledge of food and labor cost management in restaurant operations.
• Strategic planning skills aimed at improving sales performance.
• Commitment to delivering superior customer service.
• Valid driver's license and reliable personal transportation.
• Flexible availability for days, nights, weekends, and holidays.
• Demonstrated integrity and adherence to ethical standards.

Preferred Qualifications:

• Experience leading teams in high-volume restaurant operations.
• Advanced knowledge of operational and financial best practices in quick-service restaurants.

Compensation and Benefits:

• Competitive salary with performance-based bonus program.
• Healthcare insurance including medical, vision, and dental coverage.
• Employer-sponsored retirement plan with employee contributions.
• Paid time off.
• Opportunities for career growth and advancement.

About Subway:

Subway has established itself as a leading choice for individuals seeking fresh, nutritious, and made-to-order meals. With a foundation built on providing flavorful, high-quality sandwiches directly to customers, the brand emphasizes customer satisfaction, innovation, and consistent operational excellence. Subway values team development, integrity, and creating a positive work environment that supports professional growth while delivering exceptional experiences to every guest.

FAQ's:

Q) Does Subway hire for solo-shift operations?

A) Some locations schedule single-employee shifts.

Q) Are sandwich builds standardized?

A) Yes, employees follow specific build guides.

Q) Do roles involve inventory restocking?

A) Yes, staff handle ingredient prep and stocking.

Q) Is customer customization a key responsibility?

A) Yes, orders are customized per customer request.

Q) Are closing procedures part of the role?

A) Yes, cleaning and prep are part of closing shifts.