Food Delivery Specialist

Company Overview:

A global leader in pizza delivery, Domino's prioritizes excellence in product quality and customer service to maintain its reputation. Joining our team means contributing to a fast-paced, customer-focused environment that values teamwork, efficiency, and professionalism as key elements in achieving our company's objectives.

Role and Responsibilities:

As a food delivery specialist, you are responsible for delivering orders promptly and accurately while providing exceptional customer service. Your contribution is essential to smooth restaurant operations and maintaining a safe, courteous, and collaborative work environment.

• Ensure the delivery vehicle is prepared and familiarize yourself with the delivery area.
• Check orders for quality and accuracy, following proper delivery procedures.
• Engage professionally with customers both in-person and over the phone.
• Distribute advertising materials, such as flyers and door hangers, to households.
• Handle telephone order requests and process them efficiently.
• Protect sensitive customer information and maintain confidentiality.
• Complete credit transactions and deposit funds as required.
• Support teammates and fulfill end-of-shift responsibilities, including cleanliness.
• Navigate complex environments, such as multi-story buildings and private residences, during deliveries.
• Assist with equipment operation and cleaning, as well as other workstation tasks like ingredient preparation and product handling.
• Perform basic arithmetic, provide correct change, and enter orders using a computer or touchpad.
• Organize inventory, assess stock levels, and complete necessary documentation.
• Practice safe driving habits while operating a vehicle for deliveries.

Mandatory Skills and Experience:

• High school diploma or GED completion.
• Valid driver's license, clean motor vehicle record, proof of insurance, and a reliable vehicle.
• Competency in using navigational tools and reading maps.
• Strong verbal, written, and phone communication skills.
• Good hand-eye coordination and ability to operate delivery equipment accurately.
• Flexibility to work scheduled shifts, including nights and weekends.

Preferred Qualifications:

• Ability to speak multiple languages.
• Previous experience in customer service or food delivery.
• Willingness to learn and perform various tasks across different restaurant workstations.

Compensation and Benefits:

• Hourly, non-exempt position with standard wages for both in-store tasks and deliveries.
• Additional benefits may include health coverage, retirement plans, and paid time off (if applicable).

About Domino's:

Domino's values teamwork, energy, and fun while maintaining strict quality and customer satisfaction standards. Our culture emphasizes collaboration, efficiency, and supporting one another to provide the best possible experience for our customers.

FAQ's:

Q) Does Domino’s hire drivers separately from in-store staff?

A) Yes, delivery drivers have role-specific responsibilities.

Q) Are delivery performance metrics tracked?

A) Yes, delivery time and order accuracy are monitored.

Q) Do in-store roles involve order management systems?

A) Yes, staff use digital order tracking and POS systems.

Q) Are weekend evening shifts common?

A) Yes, weekends are typically high-volume periods.

Q) Does Domino’s offer franchise-based hiring?

A) Yes, most positions are hired through franchise locations.