Assistant Manager

Description:

The Assistant Manager at Chicken Salad Chick is a pivotal leadership figure, crucial for driving success by empowering the team. This role partners closely with the General Manager to cultivate a positive atmosphere for both our guests and our dedicated staff while upholding stellar operational standards. You will champion the unique Chicken Salad Chick culture, oversee daily administrative functions, and ensure the restaurant facility is impeccably maintained.

Qualifications:

• A minimum of one to two years of prior supervisory or relevant work experience, or an equivalent combination of education and experience.
• Demonstrated proficiency in both verbal and written communication.
• Exceptional organizational capabilities.
• Proven ability to effectively manage multiple tasks simultaneously in a fast-paced setting.
• Functional knowledge of essential restaurant back-office systems and a capacity to rapidly learn new computer applications.
• Physical capability to occasionally lift, carry, push, or pull up to 40 pounds.
• Ability to remain standing, stoop, and maintain well-paced movement throughout the entire workday, performing all duties across kitchen and service areas.

Benefits:

• Competitive compensation structure.
• Enjoy flexible scheduling and the benefit of being closed every Sunday.
• No fryers or grills to operate.
• Opportunity for professional growth and leadership development.
• Employee discount on meals.
• Participation in a tip pool.

Responsibilities:

• Act as a key representative and advocate for the Chicken Salad Chick Brand.
• Partner with the General Manager to set clear performance expectations and foster an engaging workplace that ensures memorable experiences for every guest.
• Ensure rigorous adherence to all company standards, policies, and procedural guidelines across all areas of operation.
• Supervise all aspects of service to guarantee every guest receives prompt, courteous, and genuinely friendly service.
• Verify that all menu items are consistently prepared and presented in accordance with the Chicken Salad Chick quality and presentation criteria.
• Actively train, coach, and develop team members, driving towards established targets for sales, service quality, facility cleanliness, and sanitation.
• Implement proper cash handling and reconciliation procedures, maintaining secure control over all receipts.
• Step in to perform any station duty as necessary to maintain efficiency and uphold customer service excellence during peak times.
• Maintain detailed records and generate all required operational and administrative reports accurately and punctually.
• Oversee the accurate reception and storage of all product deliveries, verifying quantity and condition per established receiving protocols.
• Proactively solicit and address guest comments and feedback, taking swift action to resolve issues and celebrating positive commentary.
• Manage and reconcile inventories of food and equipment, performing regular counts to maintain precise inventory records.
• Ensure continuous compliance with all relevant health, safety, fire, security, and sanitation regulations.
• Administer company personnel policies fairly and consistently, providing appropriate corrective action when necessary for rule violations.

FAQ's:

Q) Does Chicken Salad Chick hire for scratch-prep kitchens?

A) Yes, kitchen staff prepare chicken salad fresh daily.

Q) Are recipe consistency standards enforced?

A) Yes, strict recipe guidelines are followed.

Q) Do employees work daytime-focused shifts?

A) Yes, many locations close earlier than typical restaurants.

Q) Is catering support part of operations?

A) Yes, staff assist with catering orders.

Q) Are customer interactions more personalized?

A) Yes, smaller dining rooms encourage guest familiarity.