Support Manager

Job Description for Support Manager:

As a Dunkin' franchise operator, we are dedicated to supporting our employees just as much as we are dedicated to serving our customers. We value dedicated and enthusiastic employees and strive to ensure their success. The Support Manager is responsible for overseeing the restaurant's operations, from hiring and managing a team of employees dedicated to providing exceptional customer service to managing the store's financial performance.

Responsibilities for Support Manager:

• Drive sales and profitability through effective execution of the Company's business plan
• Create a positive working environment by fostering teamwork among Team Members through effective training, communication and relationship building
• Conduct himself/herself in a professional manner when dealing with customers, Team Members, and corporate management
• Act as a role model for other Team Members by adhering to all state and Federal labor and health laws and upholding the policies and standards of performance and conduct that is set by the Company and the Dunkin brand
• Work with integrity, honesty and accountability in all situations

Benefits for Support Manager:

• Competitive wages
• Awesome team-oriented environment
• The company offers promising prospects for growth to employees who demonstrate dedication

Requirements for Support Manager:

• It is advantageous to have worked in a managerial capacity before, although it is not essential
• Applicants should have worked in a fast-food or quick-service restaurant before
• Exceptional talent in dealing with clients
• Effective verbal and written messages skills
• Excellent leadership skills
• Demonstrates proficiency in stressful conditions and proficient at multitasking
• Financial literacy encompasses the capacity to make informed decisions about financial matters and effectively solve problems through analytical reasoning
• It is essential to have a vehicle and a valid Driver's License on hand
• Aptitude to lift 50 pounds
• Compliance with a background check is obligatory

Company Information:

In 1950, Bill Rosenberg opened the first Dunkin' shop . Dunkin' licensed the first of many franchises in 1955. It is now the world's leading baked goods and coffee chain, serving more than 3 million customers per day. Dunkin' sells 52 varieties of donuts and more than a dozen coffee beverages as well as an array of bagels, breakfast sandwiches and other baked goods.

Within our Dunkin' franchise, we are a locally owned and operated establishment that provides a dynamic and fast-paced setting, enabling you to interact with our loyal customer base daily.

FAQ's:

Q) Does Dunkin hire specifically for beverage-focused roles?

A) Yes, many positions focus heavily on drink preparation.

Q) Are opening shifts common at Dunkin?

A) Yes, early morning shifts are a major part of Dunkin operations.

Q) Is speed important during peak hours?

A) Yes, fast-paced service is essential during morning rush periods.

Q) Do employees handle both food and beverages?

A) Yes, staff are trained to prepare both menu items.

Q) Is multitasking a key requirement?

A) Yes, roles require handling multiple orders simultaneously.