Chili's Crew Manager

Company Overview:

At Chili's, teamwork, collaboration, and excellence are the foundation of our success. The Crew Manager plays a key role in leading teams, ensuring smooth restaurant operations, and delivering exceptional guest experiences. This role contributes directly to Chili's mission of providing high-quality food and memorable dining moments.

Job Summary:

The key to excelling as a Chili's Crew Manager lies in the ability to work together towards a common goal. Managers receive recognition and appreciation for their extraordinary contributions and for surpassing expectations. Crew Managers lead by example, fostering a high-energy, inclusive, and productive environment while maintaining operational excellence and financial responsibility.

Key Responsibilities:

• Handle guest complaints or concerns promptly and effectively to maintain satisfaction and uphold the restaurant's reputation.
• Promote a culture of accountability where team members are responsible for their actions and their impact on the team and organization.
• Reflect on challenges and identify root causes for improvement rather than assigning blame externally.
• Foster open communication to ensure all team members' perspectives are valued and respected.
• Encourage continuous improvement by supporting innovative ideas and effective problem-solving strategies.
• Lead effectively by integrating analytical reasoning with emotional intelligence, balancing logic and empathy in decision-making.
• Utilize Chili's financial management systems to optimize cost control and profitability.
• Follow operational procedures, including the Manager Timeline and Line Checks, to maintain high standards of quality.
• Recruit, train, and empower staff to take on greater responsibilities to support long-term growth.
• Implement a rewards program to motivate loyal customers and offer special advantages or incentives to returning patrons.
• Maintain food safety by adhering to proper handwashing, cooking, and storage protocols.
• Uphold Chili's cultural values: guest care, exceptional service, culinary excellence, accountability, and a vibrant restaurant environment.
• Promote diversity, equity, and inclusion by valuing the unique perspectives and skills each team member brings.

Desired Qualifications:

• Proven leadership experience in restaurant or customer service management.
• Strong multitasking and organizational skills in a fast-paced environment.
• Ability to motivate and develop teams while maintaining high standards of service.
• Commitment to operational excellence, guest satisfaction, and food safety.

About You:

• Dependable team player thriving in high-paced work environments.
• Excellent multitasking and organizational skills.
• Demonstrated leadership experience in prior management positions.
• Fosters a team culture that respects individual differences and treats all staff with dignity and courtesy.

Why Join Us

• Competitive compensation and benefits.
• Flexible scheduling to support work-life balance.
• Opportunities for career growth and advancement within the company.
• Inclusive and supportive work culture that values teamwork, innovation, and personal development.

About Chili's:

Founded in 1975, Chili's has become a leading brand in the casual dining sector, known for bold flavors and signature menu items. From Big Mouth burgers to smoked ribs and sizzling fajitas, Chili's delivers high-quality food in a fun and welcoming atmosphere. The company prioritizes teamwork, inclusivity, and a supportive work environment, offering employees opportunities to grow and make a meaningful impact every day.