Restaurant General Manager

Company Overview:

Chili's is committed to providing exceptional dining experiences with a menu featuring Big Mouth burgers, house-smoked ribs, sizzling fajitas, and meticulously prepared beverages. Restaurant General Managers play a pivotal role in ensuring outstanding hospitality, fostering teamwork, and leading the restaurant to achieve operational and financial excellence. Our high-energy, collaborative environment offers growth opportunities, encourages accountability, and celebrates employees who consistently go above and beyond.

Role and Responsibilities:

As a Restaurant General Manager, you will oversee all restaurant operations, lead and develop the management team, and ensure every guest enjoys an exceptional dining experience. You will drive business performance while fostering a positive, inclusive, and collaborative workplace culture.

• Oversee Management team activities, including scheduling, assigning duties, and defining performance standards
• Monitor Management team effectiveness through appraisals, mentorship, and accountability
• Develop and implement financial budgets across weekly, monthly, and yearly time frames
• Supervise all operations to maintain exceptional guest service
• Lead by example and enforce performance expectations among team members
• Promote open and honest communication between team members and management
• Motivate team members to embrace change and participate in restaurant projects
• Achieve business outcomes by strategically using Chili's systems to manage costs
• Ensure adherence to operational procedures such as Manager Timeline and Line Checks
• Recruit, train, retain, and develop team members for advanced roles
• Promote guest engagement and build relationships within the local community
• Implement proper food safety practices
• Exemplify and uphold Chili's Cultural Beliefs: Every Patron is Valued, Culinary Perfection, Responsibility, and Embrace the Restaurant Atmosphere
• Integrate diversity, equity, and inclusion into team practices, celebrating diverse perspectives and backgrounds

Required Skills and Experience:

• Dependable team player
• Ability to thrive in a high-energy work environment
• Strong multitasking and organizational skills

Preferred Qualifications:

• Proven leadership experience in restaurant or hospitality management
• Excellent communication, coaching, and team development skills

Compensation and Benefits:

• Opportunities for growth within the organization
• Supportive and collaborative team environment
• Positive workplace culture focused on employee development

About Chili's:

Chili's is committed to delivering memorable dining experiences with a diverse menu of Big Mouth burgers, house-smoked ribs, sizzling fajitas, and expertly crafted beverages. Focused on exceptional service, warm hospitality, and philanthropy, Chili's fosters a collaborative, inclusive, and high-energy workplace where employees can grow, develop, and thrive while contributing to the brand's ongoing success.

FAQ's:

Q) Does Chili’s hire for casual dining service models?

A) Yes, roles support sit-down casual dining service.

Q) Are menu knowledge assessments part of training?

A) Yes, employees must learn extensive menu details.

Q) Are bar and dining roles distinct?

A) Yes, bartenders and servers have separate responsibilities.

Q) Are closing duties part of many roles?

A) Yes, staff may handle end-of-day cleaning and prep.

Q) Does Chili’s operate under corporate standards?

A) Yes, procedures are standardized across locations.