Customer Service Lead

Company Overview:

At Subway, we're more than just a restaurant; we're a space dedicated to quality, customer satisfaction, and building strong relationships within the community. Our primary objective is to provide exceptional meals and service, while offering opportunities for personal and professional development for our employees. Join us and be part of an organization that values hard work, creativity, and a genuine love for creating extraordinary dining experiences.

Job Summary:

We are looking for a dependable and results-driven individual to fill the role of Store Manager, overseeing the daily operations of our busy food service establishment. This role is ideal for a dynamic leader who excels at supervising teams, ensuring exceptional service, meeting safety standards, and driving profitability. As the central figure in the store, you will significantly impact customer satisfaction and the development of a dedicated team.

Responsibilities:

• Supervise all store activities, including evaluating staff performance, creating work schedules, and managing daily functions.
• Ensure compliance with food safety protocols and maintain a clean, welcoming environment.
• Improve customer service by addressing guest concerns promptly and professionally.
• Promote continuous improvement by providing training, support, and fostering the development of team members to ensure steady efficiency and enthusiasm.
• Monitor inventory levels, place timely orders, and avoid stock shortages or overstocking issues.
• Review store performance data and develop strategies to meet or exceed sales goals.
• Adhere to cash management procedures and provide accurate daily financial reports.
• Collaborate with senior leadership to align operational strategies with business goals and optimize efficiency across the company.

Qualifications and Experience:

• At least two years of experience in retail or food service management is required.
• Strong leadership skills, with the ability to inspire and effectively manage a team.
• Proven ability to manage multiple responsibilities and maintain high organizational standards.
• In-depth knowledge of food safety protocols and the ability to implement regulations from local health authorities.
• Exceptional customer service skills and effective communication abilities.
• Experience with inventory management and proficient use of point-of-sale (POS) systems.
• A high school diploma or equivalent is required; additional certifications or coursework are an advantage.

Benefits:

• Competitive insurance packages including health, dental, and vision coverage.
• Paid leave and recognized holidays as part of the benefits structure.
• Performance-based bonuses to reward exceptional contributions.
• Employee meal discounts to enjoy Subway's offerings at a great price.
• Opportunities for career advancement within the company.
• A workplace culture that promotes a positive and cooperative atmosphere among team members.

Salary:

The annual salary for this position ranges from $45,000 to $55,000, based on experience and qualifications.

About Subway:

Subway is dedicated to providing high-quality meals and exceptional customer service while offering employees opportunities for growth and development. We pride ourselves on creating a supportive, inclusive environment where teamwork, innovation, and passion for great food come together to deliver an outstanding dining experience for our customers. Join Subway and be a part of an exciting future in the food service industry.

FAQ's:

Q) Does Subway hire for solo-shift operations?

A) Some locations schedule single-employee shifts.

Q) Are sandwich builds standardized?

A) Yes, employees follow specific build guides.

Q) Do roles involve inventory restocking?

A) Yes, staff handle ingredient prep and stocking.

Q) Is customer customization a key responsibility?

A) Yes, orders are customized per customer request.

Q) Are closing procedures part of the role?

A) Yes, cleaning and prep are part of closing shifts.