Customer Service Manager

What you'll doFamilies come in all shapes and sizes. And that includes Wendy’s family - the people you work with as Wendy’s Shift Leader. The stuff you want - like fun people, quality food, and a paycheck - is done.

We believe our people are our greatest asset and that through them, we create purpose and opportunity. We believe in driving sales and generating employee growth. We offer our Shift Managers the opportunity to grow and develop to their personal level.

POSITION OVERVIEW

• As a Restaurant Customer Service Manager, your primary responsibility is to create a service culture designed to “Delight Every Customer.”

• You will inspire the entire restaurant team to drive a customer-centered service culture to build customer loyalty

• You will lead the planning process for daily operations, to guarantee every shift is set up to deliver the best customer service

• You will be the expert on executing great huddles in our restaurants, which is the Wendy’s way of regularly communicating with our restaurant teams on what is most important to our customers and how we can exceed their expectations

• You will partner with other Restaurant Management to identify specific opportunities for optimizing efficiencies and maximizing the profitability of the restaurant

What you can expectShift Leaders are an integral part of the restaurant management team. Shift Leaders provide direction, training and the expertise required to ensure the customer's expectations are exceeded and each shift they oversee achieves its business goals.

• Weekly Pay!

• Competitive pay

• Medical, dental, vision, RX

• 401K

• Flexible Schedules we want you to have adventures outside of work

• Discounted Meals

• Paid Time Off

• Advancement opportunities within our Management Career Path

• We provide a best-in-class restaurant leadership training program to build the foundation for you to become a high-performing leader for Wendy’s

What we expect from youIf a Wendy’s restaurant were a person, it would be you: fun, fast and friendly, whatever situation comes up with a customer - good or bad - you handle it like a boss. You get how things work here, and make sure new team members know it, too. You make sure food safety standards and procedures are on point.

• Min 1 year restaurant experience preferred

• 6 months or more of restaurant, retail, customer service focused, or equivalent experience

• Must be at least 18 years of age

• HS diploma or equivalent & possess all documents required by state and federal law

• Ability to multi-task while maintaining composure and giving sound advice and direction

• Must be able to take direction, give direction, work well in a team environment, and have a strong customer orientation focus

• Must exhibit professionalism, composure, and discretion when expediting or resolving all customer related concerns and issues

• Ability to work, concentrate and perform duties accurately in a fast-paced environment

• Must be able to stand for prolonged periods of time

• Use restaurant equipment such as a headset, register or grill

• Frequent lifting/carrying up to 25-50lbs, reaching, pushing, pulling, bending, kneeling, and stooping

• Must be available to report for work promptly and regularly

• Must have or be willing to obtain ServSafe certification by end of training

If we’ve just described you, text WEN98 to 25000 to apply now!

Wendy's is an equal employment opportunity employer who may provide reasonable accommodation to enable individuals with disabilities to perform the essential functions of the job.

This job opportunity is with one of our many franchisees. Independently owned and operated, Wendy's franchise organizations determine their own compensation, benefits and career programs which may vary from company-owned locations.

FAQ's:

Q) How does Wendy’s structure crew responsibilities?

A) Crew members are cross-trained across order taking, food assembly, and service stations.

Q) Does Wendy’s emphasize speed-of-service roles?

A) Yes, efficiency and order accuracy are key performance expectations.

Q) Are shift changes frequent at Wendy’s?

A) Shift rotations may occur to support peak meal periods.

Q) Does Wendy’s hire specifically for grill operations?

A) Yes, grill-focused roles are available in high-volume locations.

Q) Is teamwork a major performance factor?

A) Yes, Wendy’s evaluates performance based on collaboration and service flow.