Shift Lead

Company Overview:

Wendy's Shift Leads are a critical part of our restaurant leadership team. Shift Leads work with restaurant management to provide the direction and training required on every shift to exceed our customer's expectations. Join a team where you can inspire crew members to always do their best, ensure guests enjoy an outstanding customer experience, get great results while creating a warm, welcoming place for both employees and customers, grow management skills in a fast-paced environment, and foster a team atmosphere. This job opportunity is with one of our many franchiseesindependently owned and operated Wendy's franchise organizations that determine their own compensation, benefits and career programs which may vary from company-owned locations.

Role and Responsibilities:

As a Shift Lead, you will assist in the management of specific areas of restaurant during scheduled shifts, ensuring that the restaurant is properly organized and staffed as designated by management. You will be responsible for managing shifts, training, cash handling, customer satisfaction, and ensuring that all Food Safety and company policies are in compliance. You will supervise, coordinate and delegate the execution of operations tasks to ensure compliance with all Company policies and procedures to Delight Every Customer. Key responsibilities include:

• Assist in the management of specific areas of restaurant during scheduled shifts.
• Ensure that restaurant is properly organized and staffed as designated by management.
• Inspire crew members to always do their best.
• Ensure guests enjoy an outstanding customer experience.
• Get great results while creating a warm, welcoming place for both employees and customers.
• Grow management skills in a fast-paced environment.
• Foster a team atmosphere.
• Train, monitor and reinforce food safety procedures to crew members.
• Act as Cash Manager as needed, including setting up cash register(s) at open and verifying cash at close.
• Perform walk-throughs to ensure the restaurant is ready to open/close and/or rush-ready.
• Work with Restaurant Management team to train, develop and communicate with crew members and Team Trainers in a way that maximizes retention.
• Supervise, coordinate and delegate the execution of operations tasks and ensure compliance with all Company policies and procedures.
• Maintain and enforce standard operating procedures of the company.
• Maintain excellent customer satisfaction at all times.
• Conduct product and supply inventory counting and recording.
• Ensure that all the company's policies with regards to proper food handling and preparation are being enforced throughout the restaurant.
• Manage crew team during assigned shift.
• Assist in management coverage as needed.
• Handle basic interview and administrative duties.
• Resolve customer complaints and ensure positive guest experiences.

Required Skills and Experience:

• Flexible availability.
• Strong leadership and customer service skills.
• Friendly, outgoing personality.
• Ability to work in a fast-paced, dynamic environment.
• Excellent interpersonal and communication skills.
• Ability to come to work promptly and as scheduled.
• Ability to take direction and work well with others.
• Ability to complete all applicable training programs.
• Ability to use general restaurant equipment.
• Strong organizational and multitasking abilities.

Preferred Qualifications:

• Previous restaurant experience is preferred.
• Strong PC skills are beneficial.
• Prior leadership or supervisory experience in food service.

Compensation and Benefits:

• Competitive hourly wages based on experience.
• Earned PTO (Paid Time Off).
• Bonus opportunities.
• Flexible schedules.
• Opportunity for career advancement into management positions.
• Personalized training, support and tools you need to reach your goals.
• Excellent support network and promotion from within.
• Opportunity to help operate a million-dollar plus business.
• Defined career paths for those who pursue a long-term career at Wendy's.

About WENDY'S:

At Wendy's, Shift Leads are a great stepping stone toward being a salaried General Manager for one of the country's fastest growing and largest quick service restaurant brands. Working directly with the General Manager and Assistant Managers, the Shift Leads are the store's third in command. Join our team and discover a career where you can grow your leadership skills, inspire team members, and create exceptional experiences for our customers every day!

FAQ's:

Q) How does Wendy’s structure crew responsibilities?

A) Crew members are cross-trained across order taking, food assembly, and service stations.

Q) Does Wendy’s emphasize speed-of-service roles?

A) Yes, efficiency and order accuracy are key performance expectations.

Q) Are shift changes frequent at Wendy’s?

A) Shift rotations may occur to support peak meal periods.

Q) Does Wendy’s hire specifically for grill operations?

A) Yes, grill-focused roles are available in high-volume locations.

Q) Is teamwork a major performance factor?

A) Yes, Wendy’s evaluates performance based on collaboration and service flow.